ERC (Enhanced Resource Centers) Employee Directory
Outsourcing and Offshoring ConsultingFlorida, United States1001-5000 Employees
ERC Global provides outsourced customer experience services, offering end-to-end contact center support across the full customer journey. It operates from a base in Jacksonville, Florida, with activity spanning domestic, nearshore, and international locations. The company is privately held and emphasizes performance and results, leveraging data and analytics to guide outcomes. Founded in 1999, ERC serves clients that require customer care, recovery, and back-office functions while seeking to improve the interaction experience for customers. The organization has been recognized as a Best Places to Work in the Dominican Republic from 2018 through 2023, and its co-founders received Ernst & Young Entrepreneur Of The Year honors.