Essense
Business Consulting and ServicesNorth Holland, Netherlands51-200 Employees
Essense is a mid-sized Amsterdam-based consultancy that specializes in customer experience design. The firm helps clients implement a customer-centric way of working, conducts research into what customers need, maps and manages journeys, and designs the experiences that accompany their products and services. It sits within the business consulting and services landscape, focusing on improving how organizations understand and serve their customers. Based in Amsterdam in the North Holland region, Essense positions itself as a practitioner-led firm with hands-on engagement across projects. In June 2025, Essense was acquired by Eidra, a Swedish consulting group, signaling a strategic expansion of Eidra's footprint in the Dutch market.