Etech Global Services Email Format

Outsourcing and Offshoring ConsultingTexas, United States1001-5000 Employees

Etech Global Services is a provider in the outsourcing and offshoring space, based in Nacogdoches, Texas. It offers customer experience services and proprietary AI technology to Fortune 500 clients across telecommunications, healthcare, financial services, and retail. Founded in 2003 with 400 employees in a single Texas facility, the company has grown to nearly 4,000 team members across seven locations in three countries and handles more than 200 million customer interactions annually. The firm operates as a full-service contact center BPO and, through its ETS Labs division, develops AI technologies that process over two billion conversations per year and support about one million voice AI interactions monthly. Its core product, QEval, provides full interaction coverage for quality management and was named Best New Technology Solution by ICMI in 2025. Etech holds certifications including SOC 2 Type II, ISO 27001, PCI-DSS, and HIPAA, and is certified as a minority-owned business.

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