Awarded Excellence Etech won two CCW Excellence Awards in 2026 for BPO of the Year and Self-Service Innovation, signaling strong market credibility and potential for clients seeking high-performance CX and AI-enabled services.

AI Powered Scale ETS Labs processes over two billion conversations annually and handles one million voice AI interactions per month, presenting a compelling value proposition for enterprises pursuing large-scale AI-driven customer experience and automation initiatives.

Global Delivery With nearly 4,000 employees across seven locations in three countries, Etech offers global delivery capabilities that can support multinational clients with consistent CX operations and regulatory compliance.

Industry Certifications SOC 2 Type II, ISO 27001, PCI-DSS, and HIPAA certifications accompany a minority-owned status, which can appeal to regulated industries and procurement programs prioritizing security, privacy, and diversity.

Strategic Partnerships Recent partnerships with Capacity and CallMiner enhance post-call analytics and conversation intelligence, indicating opportunities to upsell advanced analytics, quality assurance, and AI-assisted workforce optimization to current and prospective clients.