evaluagent® Employee Directory
Software DevelopmentEngland, United Kingdom51-200 Employees
evaluagent is a software developer focused on contact center quality assurance and performance improvement. Its offerings combine AI-powered conversation intelligence with automated QA to deliver objective insights that help improve how agents interact with customers. In February 2024, evaluagent introduced evaluagentCX, an automated agent engagement platform. The company is based in Middlesbrough, England, and serves customers internationally. In 2023, evaluagent was recognized as a leader in contact center QA software, and it announced a strategic collaboration with InVision via the injixo solution to optimize agent productivity. The organization operates as a mid-sized software firm focused on QA for the contact center space.