What departments does First Utility have?

First Utility has employees across 15 departments including Supply Chain, Analytics, Purchasing, Customer Success, Information Technology.

What is the largest department at First Utility?

The largest department at First Utility is Analytics with 4 employees.

Where are First Utility employees located globally?

First Utility has employees across 4 continents and 9 countries including India, Kazakhstan, China, United Kingdom Of Great Britain And Northern Ireland, Bulgaria.

How has First Utility's team size changed over time?

First Utility's team has decreased from approximately 463 to 145 employees based on available data.

First Utility Employee Directory

UtilitiesEngland, United Kingdom51-200 Employees

First Utility is a UK-based provider of energy and broadband services, positioned as a challenger to traditional incumbents. It operates as a wholly owned subsidiary group of Shell Petroleum Company Limited, reflecting its integration within Shell’s UK energy strategy. Founded in 2008 and based in Coventry, England, the company serves around 825,000 homes and emphasizes value, straightforward service, and technology that helps customers monitor and manage their energy use. The business aims to simplify the running of a home by offering multi-utility management—energy, broadband, and home services—through a customer-focused, value-oriented approach. Shell Energy acquired First Utility in 2018 and integrated it into Shell Energy Retail.

First Utility Global Highlights

Europe
225

United Kingdom Of Great Britain And Northern Ireland
223
Bulgaria
1
Ukraine
1

North America
18

United States Of America
17
Nicaragua
1

Asia
4

India
2
Kazakhstan
1
China
1

First Utility's Leadership

S. W.
Data Flow Manager
Mobile Phone
Email
B. T.
Resourcing Lead
Mobile Phone
Email
D. M.
General Manager
Mobile Phone
Email
J. E.
Complaints Team Manager
Mobile Phone
Email
K. S.
Customer Contact Manager (outsource)
Mobile Phone
Email
L. M.
Collections And Performance Manager
Mobile Phone
Email
M. S.
Technical Delivery Manager
Mobile Phone
Email
K. L.
Senior Technical Solution Analyst
Mobile Phone
Email

First Utility Employee Metrics

100%

50%

0%

2026

2025

Analytics
Customer Success
Engineering
Sales
Human Resources
Other
Business
Support
Administrative
Accounting

Contact profiles from First Utility

Name

Title

Contact Info

Location

Last Update

S. W.
Data Flow Manager
Mobile Phone
Email
United KingdomEngland
Oct 22, 2025
B. T.
Resourcing Lead
Mobile Phone
Email
UNITED KINGDOM
Apr 26, 2023
D. M.
General Manager
Mobile Phone
Email
United StatesTennessee
Oct 16, 2024
J. E.
Complaints Team Manager
Mobile Phone
Email
United KingdomCoventry
K. S.
Customer Contact Manager (outsource)
Mobile Phone
Email
UNITED KINGDOMWarwickshire
Oct 31, 2023
L. M.
Collections And Performance Manager
Mobile Phone
Email
United KingdomCoventry
Mar 04, 2024
M. S.
Technical Delivery Manager
Mobile Phone
Email
United KingdomWarwickshire
Feb 22, 2024
K. L.
Senior Technical Solution Analyst
Mobile Phone
Email
United KingdomSandwell
Mar 04, 2024
S. D.
Purchase Ledger Clerk
Mobile Phone
Email
United KingdomCoventry
Apr 14, 2026
P. M.
Customer Affairs Specialist
Mobile Phone
Email
United KingdomEngland
Apr 15, 2026

Frequently Asked Questions

What is First Utility known for?

First Utility operates in the Utilities industry. The company's main headquarters is located in Coventry, England cv4 8tt United Kingdom; you can contact the main corporate office by phone at

+44-1926-65****

. Explore First Utility's company overview page for more information.

What is First Utility's most common email format?

First Utility employees' email format typically follows the pattern of . Trying to find reliable and up-to-date employee contact data? Find more First Utility email formats with LeadIQ.

How many employees does First Utility have currently?

First Utility has approximately 123 employees as of May 2026. These team members are located across 3 continents, including EuropeNorth AmericaAsia.

Who are First Utility's key employees and leadership?

As of May 2026, First Utility's key employees include:

Data Flow Manager: S. W.
Resourcing Lead: B. T.
General Manager: D. M.
Complaints Team Manager: J. E.
Customer Contact Manager (outsource): K. S.

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First Utility Employee Directory

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