What departments does First Utility have?

First Utility has employees across 15 departments including Arts & Design, Human Resources, Media & Communications, Accounting, Program & Project Management.

What is the largest department at First Utility?

The largest department at First Utility is Human Resources with 4 employees.

Where are First Utility employees located globally?

First Utility has employees across 4 continents and 9 countries including India, Kazakhstan, China, United Kingdom Of Great Britain And Northern Ireland, Bulgaria.

How has First Utility's team size changed over time?

First Utility's team has decreased from approximately 463 to 145 employees based on available data.

First Utility Employee Directory

UtilitiesEngland, United Kingdom51-200 Employees

First Utility is a UK-based provider of energy and broadband services, positioned as a challenger to traditional incumbents. It operates as a wholly owned subsidiary group of Shell Petroleum Company Limited, reflecting its integration within Shell’s UK energy strategy. Founded in 2008 and based in Coventry, England, the company serves around 825,000 homes and emphasizes value, straightforward service, and technology that helps customers monitor and manage their energy use. The business aims to simplify the running of a home by offering multi-utility management—energy, broadband, and home services—through a customer-focused, value-oriented approach. Shell Energy acquired First Utility in 2018 and integrated it into Shell Energy Retail.

First Utility Global Highlights

Europe
224

United Kingdom Of Great Britain And Northern Ireland
222
Bulgaria
1
Ukraine
1

North America
18

United States Of America
17
Nicaragua
1

Asia
4

India
2
Kazakhstan
1
China
1

First Utility's Leadership

F. D. O.
Head Of Experience Design
Mobile Phone
Email
E. F.
Head Of Talent
Mobile Phone
Email
R. P.
Process And Systems Controller
Mobile Phone
Email
S. W.
Data Flow Manager
Mobile Phone
Email
D. A.
Customer First Manager
Mobile Phone
Email
J. M.
Retention Team Manager - Customer First
Mobile Phone
Email
S. W.
Dataflows Manager
Mobile Phone
Email
A. M.
Area Manager
Mobile Phone
Email

First Utility Employee Metrics

100%

50%

0%

2026

2025

Analytics
Customer Success
Engineering
Sales
Human Resources
Other
Business
Support
Administrative
Accounting

Contact profiles from First Utility

Name

Title

Contact Info

Location

Last Update

B. I.
Resourcing Programme Manager
Mobile Phone
Email
UNITED KINGDOMWarwickshire
Oct 31, 2023
B. T.
Resourcing Lead
Mobile Phone
Email
UNITED KINGDOM
Apr 26, 2023
J. E.
Complaints Team Manager
Mobile Phone
Email
United KingdomCoventry
K. S.
Customer Contact Manager (outsource)
Mobile Phone
Email
UNITED KINGDOMWarwickshire
Oct 31, 2023
L. M.
Collections And Performance Manager
Mobile Phone
Email
United KingdomCoventry
Mar 04, 2024
M. S.
Technical Delivery Manager
Mobile Phone
Email
United KingdomWarwickshire
Feb 22, 2024
R. C.
Customer Service Team Manager
Mobile Phone
Email
United KingdomSandwell
Feb 27, 2024
D. W.
Senior Software Engineer
Mobile Phone
Email
United KingdomEngland
May 28, 2026
E. C.
Senior Business Partner
Mobile Phone
Email
United KingdomEngland
Mar 04, 2024
G. D.
Senior Software Engineer
Mobile Phone
Email
United KingdomBirmingham
Mar 05, 2024

Frequently Asked Questions

What is First Utility known for?

First Utility operates in the Utilities industry; you can contact the main corporate office by phone at

+44-1926-65****

. Explore First Utility's company overview page for more information.

What is First Utility's most common email format?

First Utility employees' email format typically follows the pattern of . Trying to find reliable and up-to-date employee contact data? Find more First Utility email formats with LeadIQ.

How many employees does First Utility have currently?

First Utility has approximately 123 employees as of July 2026. These team members are located across 3 continents, including EuropeNorth AmericaAsia.

Who are First Utility's key employees and leadership?

As of July 2026, First Utility's key employees include:

Head Of Experience Design: F. D. O.
Head Of Talent: E. F.
Process And Systems Controller: R. P.
Data Flow Manager: S. W.
Customer First Manager: D. A.

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First Utility Employee Directory

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