Digital Focus GLS US has demonstrated digital advancement with the Digital Freight Experience and a technology stack that includes Salesforce Desk and Tableau, creating opportunities to sell deeper ERP CRM integrations, API access, and enhanced self service and analytics for shippers.

Cross Sell Potential As a mid sized carrier offering both parcel and freight with substantial revenue, GLS US can expand into end to end logistics solutions for mid market shippers, bundling parcel, LTL and value added services for higher stickiness.

SMB Partnership GLS US has engaged with SMBs through partnerships like Sendle, signaling a continued opportunity to target small and medium ecommerce shippers with competitive rates, fast transit times and easy onboarding.

Geographic Growth With a Western US focus and ongoing digital channel investments, GLS US can leverage its network to support cross regional shipments and broaden international capabilities through the GLS Royal Mail ecosystem.

Data Driven The use of Tableau, Hotjar and Salesforce Desk shows a data driven approach that can be translated into customized dashboards, SLA monitoring and optimization recommendations for clients to improve service levels and retention.