Expanding Customer Base Gupshup serves over 100,000 customers across more than 130 countries, indicating a widespread global presence and a diverse range of industries including e-commerce, retail, finance, and travel. This broad customer base presents numerous opportunities for tailored upselling and cross-selling of advanced conversational AI solutions.

Recent Funding Boost With over 60 million dollars raised in recent equity and debt financing, Gupshup is positioned for significant expansion and product innovation. Sales teams can leverage this growth momentum to target new enterprise clients seeking robust AI-driven communication platforms, especially within high-growth sectors.

Innovative Offerings The launch of GSPay and its acquisition by PhonePe highlight Gupshup’s strength in developing innovative payment and engagement solutions for feature phones and emerging markets. There is an opportunity to introduce complementary products and integrations for clients expanding into digital payments and underserved segments.

Recognition and Awards Gupshup has been recognized as the Best Conversational & Voice AI Company at the ET Making AI Work Awards 2025, strengthening its credibility. This recognition can be used to build trust with prospective clients who value validated leadership and industry awards in their decision-making process.

Operational Scalability Despite recent headcount reductions, Gupshup continues to handle an impressive volume of over 120 billion conversational messages annually. This scale demonstrates the company's advanced technology infrastructure and capability to support enterprise clients with high-volume, mission-critical communication solutions, opening avenues for upselling enterprise-grade services.