What departments does Help Scout have?

Help Scout has employees across 13 departments including Human Resources, Finance, Product Management, Military & Protective Services, Marketing.

What is the largest department at Help Scout?

The largest department at Help Scout is Engineering with 24 employees.

Where are Help Scout employees located globally?

Help Scout has employees across 7 continents and 38 countries including Nigeria, Egypt, Morocco, Kenya, South Africa.

How has Help Scout's team size changed over time?

Help Scout's team has decreased from approximately 227 to 134 employees based on available data.

Help Scout Employee Directory

Technology, Information and InternetMassachusetts, United States201-500 Employees

Help Scout provides a customer support platform intended for businesses to manage service across multiple channels. The product emphasizes efficiency and scale, combining reporting, a knowledge base, and broad integrations to support agents as they engage customers. The company is based in Boston, Massachusetts, and serves a global customer base of more than 12,000 organizations across over 140 countries, including Buffer, GrubHub, AngelList, and Timbuk2.

In the Technology, Information and Internet industry, Help Scout positions itself as a scalable solution for customer service teams that seek to balance straightforward customer experiences with robust internal tools. A notable recent development is a strategic partnership with TD SYNNEX announced in 2024, expanding the distribution and reach of its platform.

Help Scout Global Highlights

North America
210

United States Of America
199
Canada
11

Asia
56

India
26
Pakistan
7
Bangladesh
5
Philippines
5
Sri Lanka
4
United Arab Emirates
2
Malaysia
2
Saudi Arabia
1
Russian Federation
1
Indonesia
1
Singapore
1
Thailand
1

Europe
37

United Kingdom Of Great Britain And Northern Ireland
7
Spain
6
Poland
5
Italy
3
Netherlands
2
Ukraine
2
Germany
2
Azerbaijan
2
Norway
1
Ireland
1
Portugal
1
Austria
1
Denmark
1
Albania
1
Belgium
1
Serbia
1

Africa
7

Nigeria
2
Morocco
2
Egypt
1
Kenya
1
South Africa
1

South America
6

Brazil
6

Oceania
3

Australia
3

Help Scout's Leadership

L. L.
Chief People Officer
Mobile Phone
Email
A. N.
Head Of Product
Mobile Phone
Email
J. G. R.
Vice President, Finance And Controller
Mobile Phone
Email
N. S.
Director Of Product Operations
Mobile Phone
Email
P. G.
Director Of Privacy And Security
Mobile Phone
Email
K. B.
Director Of Content Marketing
Mobile Phone
Email
J. M.
Software Engineering Manager
Mobile Phone
Email
J. S.
Ai Solutions Lead, Gtm
Mobile Phone
Email

Help Scout Employee Metrics

100%

50%

0%

2026

2025

Engineering
Support
Analytics
Marketing
Operations
Other
Arts & Design
Product Management
Sales
Information Technology

Contact profiles from Help Scout

Name

Title

Contact Info

Location

Last Update

L. L.
Chief People Officer
Mobile Phone
Email
Jun 07, 2026
J. G. R.
Vice President, Finance And Controller
Mobile Phone
Email
Jul 20, 2026
A. N.
Head Of Product
Mobile Phone
Email
Jul 27, 2026
N. S.
Director Of Product Operations
Mobile Phone
Email
CanadaBritish Columbia
Jul 27, 2026
P. G.
Director Of Privacy And Security
Mobile Phone
Email
CanadaOntario
Jul 08, 2026
K. B.
Director Of Content Marketing
Mobile Phone
Email
Jul 25, 2026
J. M.
Software Engineering Manager
Mobile Phone
Email
Canada
Jun 30, 2026
J. S.
Ai Solutions Lead, Gtm
Mobile Phone
Email
NetherlandsNorth Holland
Jul 06, 2026
A. G.
Support Manager
Mobile Phone
Email
United KingdomEdinburgh
Jul 06, 2026
M. E. C.
Lead Front End Developer
Mobile Phone
Email
NetherlandsNorth Holland
Jul 22, 2026

Frequently Asked Questions

What is Help Scout known for?

Help Scout was founded in 2011 operates in the Technology, Information and Internet industry; you can contact the main corporate office by phone at

+1-855-435-****

. Explore Help Scout's company overview page for more information.

What is Help Scout's most common email format?

Help Scout employees' email format typically follows the pattern of . Trying to find reliable and up-to-date employee contact data? Find more Help Scout email formats with LeadIQ.

How many employees does Help Scout have currently?

Help Scout has approximately 291 employees as of July 2026. These team members are located across 6 continents, including North AmericaAsiaEurope.

Who are Help Scout's key employees and leadership?

As of July 2026, Help Scout's key employees include:

Chief People Officer: L. L.
Head Of Product: A. N.
Vice President, Finance And Controller: J. G. R.
Director Of Product Operations: N. S.
Director Of Privacy And Security: P. G.

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Help Scout Employee Directory

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