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Insights

Global Customer Base Help Scout is used by 12,000+ customers in over 140 countries, indicating a strong global presence and potential for international sales expansion.

Integration Partnerships Help Scout has integrated with various platforms like Salesforcecodex, Census, and Rentec Direct, showcasing opportunities for cross-selling or joint sales with partner companies.

Recent Website and Branding Update The recent launch of a new website and brand identity demonstrates a commitment to innovation and presents opportunities to engage with customers on the updated platform.

Social Media Integration The introduction of Facebook Messenger channel integration enhances customer engagement possibilities, providing avenues for interactive sales and support efforts.

Competitive Landscape Insights Identifying competitors like Fluent Support could aid in targeted sales strategies to position Help Scout as a premium solution against cost-effective alternatives in the market.

Help Scout Tech Stack

Help Scout uses 8 technology products and services including Rippling, Ashby, Redis, and more. Explore Help Scout's tech stack below.

  • Rippling
    Applicant Tracking Systems
  • Ashby
    Applicant Tracking Systems
  • Redis
    Database
  • Open Graph
    Miscellaneous
  • Objective-C
    Programming Languages
  • Elasticsearch
    Search Engines
  • Cloudflare Bot Management
    Security
  • Facebook
    Widgets

Media & News

Help Scout's Email Address Formats

Help Scout uses at least 1 format(s):
Help Scout Email FormatsExamplePercentage
first@helpscout.comJohn@helpscout.com
49%
firstlast@helpscout.comJohnDoe@helpscout.com
36%
last@helpscout.comDoe@helpscout.com
8%
firstl@helpscout.comJohnD@helpscout.com
7%

Frequently Asked Questions

Where is Help Scout's headquarters located?

Minus sign iconPlus sign iconHelp Scout's main headquarters is located at 100 City Hall Plaza 5th Floor Boston, MA 02108 US. The company has employees across 6 continents, including North AmericaAsiaEurope.

What is Help Scout's phone number?

Minus sign iconPlus sign icon You can contact Help Scout's main corporate office by phone at +1-855-435-7726. For more prospecting data, LeadIQ has access to up-to-date and accurate contact information within our platform. Find, capture, and sync contact data to your CRM and sales tools in one click.

What is Help Scout's official website and social media links?

Minus sign iconPlus sign iconHelp Scout's official website is helpscout.com and has social profiles on LinkedIn.

How much revenue does Help Scout generate?

Minus sign iconPlus sign icon As of February 2024, Help Scout's annual revenue reached $35M.

What is Help Scout's SIC code NAICS code?

Minus sign iconPlus sign iconHelp Scout's SIC code is 8661 - Religious Organizations NAICS code is 541512 - Computer Systems Design Services.

How many employees does Help Scout have currently?

Minus sign iconPlus sign iconAs of February 2024, Help Scout has approximately 222 employees across 6 continents, including North AmericaAsiaEurope. Key team members include Chief Executive Officer: J. S.Chief Financial Officer: S. F.Chief People Officer: L. L.. Explore Help Scout's employee directory with LeadIQ.

What industry does Help Scout belong to?

Minus sign iconPlus sign iconHelp Scout operates in the Software Development industry.

What technology does Help Scout use?

Minus sign iconPlus sign iconHelp Scout's tech stack includes RipplingAshbyRedisOpen GraphObjective-CElasticsearchCloudflare Bot ManagementFacebook.

What is Help Scout's email format?

Minus sign iconPlus sign iconHelp Scout's email format typically follows the pattern of . Find more Help Scout email formats with LeadIQ.

How much funding has Help Scout raised to date?

Minus sign iconPlus sign icon As of February 2024, Help Scout has raised $15M in funding. The last funding round occurred on Jan 31, 2021.

When was Help Scout founded?

Minus sign iconPlus sign iconHelp Scout was founded in 2011.
Help Scout

Help Scout

Software DevelopmentMassachusetts, United States51-200 Employees

Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, all for one low price.

The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale.  With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Help Scout is trusted by 12,000+ customers in over 140 countries, including Buffer, GrubHub, AngelList, and Timbuk2.

Try for Free 👉  https://bit.ly/HS_FreeTrial

Section iconCompany Overview

Headquarters
100 City Hall Plaza 5th Floor Boston, MA 02108 US
Phone number
+1-855-435-7726
Website
helpscout.com
SIC Code
8661 - Religious Organizations
NAICS Code
541512 - Computer Systems Design Services
Founded
2011
Employees
51-200

Section iconMedia & News

Section iconFunding & Financials

  • $15M

    Help Scout has raised a total of $15M of funding over 6 rounds. Their latest funding round was raised on Jan 31, 2021.

  • $10M$50M

    Help Scout's revenue is in the range of $10M$50M

Section iconFunding & Financials

  • $15M

    Help Scout has raised a total of $15M of funding over 6 rounds. Their latest funding round was raised on Jan 31, 2021.

  • $10M$50M

    Help Scout's revenue is in the range of $10M$50M

Company Leadership

Employee Directory

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