Insights

Expanding Market Reach Help Scout has recently launched on AWS Marketplace and partnered with TD SYNNEX, indicating a strategic focus on broadening its distribution channels and increasing accessibility for enterprise clients, which presents opportunities for upselling integrated solutions and expanding into new customer segments.

Growing Customer Base Serving over 12,000 businesses across more than 140 countries, including notable brands like Buffer and GrubHub, suggests significant market validation and a opportunity to target similar mid-market companies seeking scalable support platforms.

Technology & Integration With integrations such as Salesforcecodex and Facebook Messenger, Help Scout emphasizes connectivity and automation, making it a strong candidate for clients looking to enhance their support ecosystems through additional API offerings and seamless communication tools.

Financial Stability Generating revenue between 100 million to 250 million dollars with a modest funding of 15 million dollars points to a solid financial position that supports further product development, market expansion, and targeted outreach efforts to similar SaaS buyers.

Competitive Positioning Compared to industry giants like Zendesk and Intercom, Help Scout’s focus on ease of use combined with powerful features offers an attractive alternative for SMBs and mid-market companies seeking cost-effective, scalable customer support solutions.

Help Scout Tech Stack

Help Scout uses 8 technology products and services including Varnish, GDPR, Solr, and more. Explore Help Scout's tech stack below.

  • Varnish
    Caching
  • GDPR
    Certificates
  • Solr
    Database
  • ZoomInfo
    Lead Generation
  • HTML
    Programming Languages
  • HSTS
    Security
  • Piwik
    System Analytics & Monitoring
  • Apache Traffic Server
    Web Servers

Media & News

Help Scout's Email Address Formats

Help Scout uses at least 1 format(s):
Help Scout Email FormatsExamplePercentage
First@helpscout.comJohn@helpscout.com
53%
FirstLast@helpscout.comJohnDoe@helpscout.com
33%
FirstL@helpscout.comJohnD@helpscout.com
7%
Last@helpscout.comDoe@helpscout.com
7%

Frequently Asked Questions

Where is Help Scout's headquarters located?

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Help Scout's main headquarters is located at Boston, MA 02108 US. The company has employees across 6 continents, including North AmericaAsiaEurope.

What is Help Scout's phone number?

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You can contact Help Scout's main corporate office by phone at . For more prospecting data, LeadIQ has access to up-to-date and accurate contact information within our platform. Find, capture, and sync contact data to your CRM and sales tools in one click.

What is Help Scout's official website and social media links?

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Help Scout's official website is helpscout.com and has social profiles on LinkedInCrunchbase.

What is Help Scout's SIC code NAICS code?

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Help Scout's SIC code is 8661 - Religious Organizations NAICS code is 5415 - Computer Systems Design and Related Services.

How many employees does Help Scout have currently?

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As of October 2025, Help Scout has approximately 281 employees across 6 continents, including North AmericaAsiaEurope. Key team members include Chief Revenue Officer: A. K.Chief Marketing Officer: F. N.Chief Marketing Officer: F. N.. Explore Help Scout's employee directory with LeadIQ.

What industry does Help Scout belong to?

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Help Scout operates in the Technology, Information and Internet industry.

What technology does Help Scout use?

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Help Scout's tech stack includes VarnishGDPRSolrZoomInfoHTMLHSTSPiwikApache Traffic Server.

What is Help Scout's email format?

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Help Scout's email format typically follows the pattern of First@helpscout.com. Find more Help Scout email formats with LeadIQ.

How much funding has Help Scout raised to date?

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As of October 2025, Help Scout has raised $15M in funding. The last funding round occurred on Jan 31, 2021 for $15M.

When was Help Scout founded?

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Help Scout was founded in 2011.
Help Scout

Help Scout

Technology, Information and InternetMassachusetts, United States201-500 Employees

Help Scout is the support platform that helps 12,000+ businesses delight and retain more customers across all their support channels. On LinkedIn, you’ll find everything we’re learning along the way—from front-line customer service insights to tips on customer-first culture, with some laughs sprinkled in for good measure. Hit follow to join thousands of support pros and leaders at customer-centric brands who are learning, sharing, and growing together.

P.S. Ready to give Help Scout a try? Start now with a free account 👉 https://www.helpscout.com
The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale.  With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Help Scout is trusted by 12,000+ customers in over 140 countries, including Buffer, GrubHub, AngelList, and Timbuk2.

Try for Free 👉  https://bit.ly/HS_FreeTrial

Section iconCompany Overview

Headquarters
Boston, MA 02108 US
Phone number
SIC Code
8661 - Religious Organizations
NAICS Code
5415 - Computer Systems Design and Related Services
Founded
2011
Employees
201-500

Section iconFunding & Financials

  • $15M

    Help Scout has raised a total of $15M of funding over 6 rounds. Their latest funding round was raised on Jan 31, 2021 in the amount of $15M.

  • $100M$250M

    Help Scout's revenue is estimated to be in the range of $100M$250M

Section iconFunding & Financials

  • $15M

    Help Scout has raised a total of $15M of funding over 6 rounds. Their latest funding round was raised on Jan 31, 2021 in the amount of $15M.

  • $100M$250M

    Help Scout's revenue is estimated to be in the range of $100M$250M

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