What departments does HGEM have?

HGEM has employees across 15 departments including Operations, Human Resources, Business Development, Marketing, Customer Success.

What is the largest department at HGEM?

The largest department at HGEM is Customer Success with 4 employees.

Where are HGEM employees located globally?

HGEM has employees across 3 continents and 7 countries including United Arab Emirates, India, United Kingdom Of Great Britain And Northern Ireland, Italy, Slovenia.

How has HGEM's team size changed over time?

HGEM's team has decreased from approximately 74 to 70 employees based on available data.

HGEM Employee Directory

Q: Who are HGEM's key employees and leadership?

HGEM's key employees include: Project Manager & Ceo (since 2019): M. T., Head Of Operations: L. G..

Technology, Information and InternetEngland, United Kingdom51-200 Employees

HGEM collaborates with hospitality businesses to measure and improve guests' experiences, offering mystery guest assessments, customizable feedback sites, and online reputation tracking. It consolidates these inputs into its Guest Experience Management platform, The Hub, enabling teams across operations and marketing to draw actionable insights that support customer loyalty, market reach, and revenue growth. Based in Bath, England, HGEM serves an international client base across various hospitality sectors.

HGEM's international reach includes more than 10,000 venues, among them brands such as wagamama, Brewdog, Peach Pubs, Pret a Manger and Pizza Express. Its mission is to empower hospitality companies with data-led insights into operational efficiency and guest perceptions in a competitive market. A notable recent development is the 2021 launch of Review Management for PizzaExpress, reflecting an expansion of its service offerings.

HGEM Global Highlights

Europe
80

United Kingdom Of Great Britain And Northern Ireland
77
Italy
1
Slovenia
1
Luxembourg
1

Asia
2

United Arab Emirates
1
India
1

North America
1

Mexico
1

HGEM's Leadership

L. G.
Head Of Operations
Mobile Phone
Email
M. T.
Project Manager & Ceo (since 2019)
Mobile Phone
Email
S. P.
Managing Director
Mobile Phone
Email
L. M.
Human Resources Director
Mobile Phone
Email
S. J.
Senior Business Development Manager
Mobile Phone
Email
A. M.
Marketing Manager
Mobile Phone
Email
A. S.
Senior Client Success Manager
Mobile Phone
Email
C. W.
Business Development Manager
Mobile Phone
Email

HGEM Employee Metrics

100%

50%

0%

2026

2025

Engineering
Program & Project Management
Analytics
Human Resources
Consultant
Other
Administrative
Business Development
Business

Contact profiles from HGEM

Name

Title

Contact Info

Location

Last Update

L. W.
Bi Technical Lead
Mobile Phone
Email
United KingdomEngland
Jun 29, 2026
R. L.
Infrastructure And Bi Manager
Mobile Phone
Email
United KingdomEngland
Jun 26, 2026
S. D.
Finance Manager
Mobile Phone
Email
United KingdomEngland
Jul 22, 2026
L. K.
Marketing Manager
Mobile Phone
Email
UNITED KINGDOMSomerset
Oct 31, 2023
V. G.
Client Relationship Manager
Mobile Phone
Email
United KingdomBristol
Apr 24, 2025
B. G.
Principal Software Engineer
Mobile Phone
Email
United KingdomEngland
Jun 26, 2026
M. J.
Senior Implementation Coordinator
Mobile Phone
Email
United Kingdom
Jun 05, 2026
J. C.
Senior Software Engineer
Mobile Phone
Email
United KingdomEngland
Jun 05, 2026
S. C.
Senior Support Coordinator
Mobile Phone
Email
United KingdomEngland
Jun 05, 2026
P. P.
Senior Business Intelligence Developer
Mobile Phone
Email
United KingdomBath and North East Somerset
Jun 28, 2026

Frequently Asked Questions

What is HGEM known for?

HGEM was founded in 2003 operates in the Technology, Information and Internet industry. Explore HGEM's company overview page for more information.

What is HGEM's most common email format?

HGEM employees' email format typically follows the pattern of . Trying to find reliable and up-to-date employee contact data? Find more HGEM email formats with LeadIQ.

How many employees does HGEM have currently?

HGEM has approximately 80 employees as of July 2026. These team members are located across 3 continents, including EuropeAsiaNorth America.

Who are HGEM's key employees and leadership?

As of July 2026, HGEM's key employees include:

Head Of Operations: L. G.
Project Manager & Ceo (since 2019): M. T.
Managing Director: S. P.
Human Resources Director: L. M.
Senior Business Development Manager: S. J.

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HGEM Employee Directory

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