Insights

Multi-site focus HGEM serves hospitality brands with multiple sites, presenting a scalable opportunity to upsell enterprise-wide guest experience management, analytics, and workflow automation to larger operators seeking consistency and measurable commercial impact.

AI driven value Halo AI enhances score optimization, review response, and remediation guidance, suggesting opportunities to position HGEM as a tech-forward solution that reduces guest dissatisfaction and protects online reputation across portfolios.

Integrated data The Hub combines mystery audits, real-time feedback, and review management in one platform, enabling cross-silo selling of analytics, action tracking, and accountability features to improve operational standards and revenue.

Hospitality pedigree Long-standing traction with brands like Wagamama, PizzaExpress, Tortilla, Popeyes, itsu, and Dishoom indicates a proven case for expansion into similar QSR and casual dining segments with multi-site needs.

Growth signals Revenue range indicates a mid-market profile with potential for increased ARR through expansion of Hub capabilities, additional modules, and Scale-focused deployments across more sites and regions.

Similar companies to HGEM

HGEM Tech Stack

HGEM uses 8 technology products and services including Linkedin Insight Tag, iCIMS, Zoho, and more. Explore HGEM's tech stack below.

HGEM's Email Address Formats

HGEM uses at least 1 email format:
HGEM Email FormatsExamplePercentage
First.Last@hgem.comJohn.Doe@hgem.com
100%

Frequently Asked Questions

What is HGEM's official website and social media links?

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HGEM's official website is hgem.com and has social profiles on LinkedIn.

How much revenue does HGEM generate?

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As of August 2026, HGEM's annual revenue is estimated to be $10M - $25M.

What is HGEM's NAICS code?

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HGEM's NAICS code is 5415 - Computer Systems Design and Related Services.

How many employees does HGEM have currently?

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As of August 2026, HGEM has approximately 78 employees across 3 continents, including Europe, Asia and North America. Key team members include Head Of Operations: L. G., Project Manager & Ceo (since 2019): M. T. and Managing Director: S. P. Explore HGEM's employee directory with LeadIQ.

What industry does HGEM belong to?

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HGEM operates in the Technology, Information and Internet industry.

What technology does HGEM use?

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HGEM's tech stack includes Linkedin Insight Tag, iCIMS, Zoho, Microsoft 365, Stripe, Microsoft Azure, Vimeo and Piwik PRO Core.

What is HGEM's email format?

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HGEM's email format typically follows the pattern of First.Last@hgem.com. Find more HGEM email formats with LeadIQ.

When was HGEM founded?

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HGEM was founded in 2003.
HGEM logo

HGEM

Technology, Information and InternetEngland, United Kingdom51-200 Employees

HGEM collaborates with hospitality businesses to measure and improve guests' experiences, offering mystery guest assessments, customizable feedback sites, and online reputation tracking. It consolidates these inputs into its Guest Experience Management platform, The Hub, enabling teams across operations and marketing to draw actionable insights that support customer loyalty, market reach, and revenue growth. Based in Bath, England, HGEM serves an international client base across various hospitality sectors.

HGEM's international reach includes more than 10,000 venues, among them brands such as wagamama, Brewdog, Peach Pubs, Pret a Manger and Pizza Express. Its mission is to empower hospitality companies with data-led insights into operational efficiency and guest perceptions in a competitive market. A notable recent development is the 2021 launch of Review Management for PizzaExpress, reflecting an expansion of its service offerings.

Section iconCompany Overview

Website
hgem.com
NAICS Code
5415 - Computer Systems Design and Related Services
Founded
2003
Employees
51-200

Section iconFunding & Financials

  • $10M - $25M

    HGEM's revenue is estimated to be in the range of $10M - $25M

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