Hook

Software DevelopmentLondon, United Kingdom51-200 Employees

Hook is building a new world for Customer Success, powered by AI. We maximize revenue, without having to add additional headcount in 3 core ways:

More impact, same CS team: Our agents spot risk, recommend next steps and handle the busy work so your customer success team can spend more time doing what they do best – making your customers successful. 

Stop churn before it starts: Echo, our leading AI agent, spots risk up to 6 months before renewal by listening to what customers say, tracking how they use your product, and recognizing patterns that matter. It then tells you exactly what to do next for each specific customer, with proven plays based on your data, providing 90%+ accuracy in risk detection, more time to act, and a higher impact on NRR.

Scale CS, with a personal touch: Our agents not only surface insights, but can automatically execute the right plays, letting you run an entire CS segment through Hook while keeping every customer interaction personal.

The end of CS platforms. The rise of AI agents.

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