Security Patch urgency ConnectWise recently released urgent security patches for ScreenConnect remote access software and a high-severity vulnerability in ConnectWise Automate. This indicates ongoing security concerns among MSPs and a potential need for enhanced threat protection services, managed security assessments, and proactive patch management offerings.

RMM and AI tooling The company has launched AI-enabled IT service management and previously introduced robotic process automation and AI security tooling. This suggests opportunities to position advanced automation, AI-assisted workflows, and agentic AI capabilities to optimize MSP operations and improve service delivery for clients.

Data retention and backup Recent expansion of retention policies in x360Cloud shows emphasis on flexible data management and compliance. This creates up-sell potential for enhanced backup governance, long-term retention solutions, and data protection services targeting regulated industries and data-heavy MSP customers.

Integrated ecosystem growth New integrations with Wasabi for backup storage and AppXite for end-to-end billing automation indicate ConnectWise’s push to broaden its platform ecosystem. This presents cross-sell opportunities to MSPs using competing tools to migrate to ConnectWise for unified billing, storage, and management capabilities.

Security and patch services Multiple recent security updates and patches across ConnectWise products signal ongoing vulnerability management needs for MSPs. This opens conversations around managed security services, vulnerability scanning, and proactive risk assessments as recurring, revenue-generating engagements.