HorizonCX, LLC

Market ResearchUnited States2-10 Employees

Our mission is to help you increase customer loyalty, boost sales revenues, reduce churn, minimize costs, and improve employee engagement and culture by improving just one very important thing, how your customers feel about you. To help you achieve that goal in the most effective and efficient way possible, we are offering Feedback as a Service (FaaS) that will help you get started along that critical path.

We are adept at designing, deploying, analyzing, and reporting on the voice of the customer and, based on that feedback, recommending actions that will drive your business forward and ahead of your competition.  Here’s some of what you can expect from FaaS by HorizonCX:

- We focus on collecting and analyzing your customer feedback

- You focus on other critical areas of your business operations

- You capitalize on our expertise in this critical area of Customer Experience

- We help implement CX best practices to prepare you for taking CX in-house

- You gain better and more actionable insights about your customers

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