Growth through Acquisition The recent acquisition of InMoment by Press Ganey Forsta signals a strategic consolidation in the Customer Experience market, creating opportunities to upsell integrated solutions and capitalize on expanded client bases across industries such as healthcare, retail, and travel.

AI Innovation Focus InMoment’s recent launches of AI tools and Auto Responding features demonstrate a strong emphasis on advanced AI and natural language processing capabilities, which can be promoted to clients seeking cutting-edge CX automation and insights.

Market Leadership Recognition Being recognized as leaders in Gartner’s Magic Quadrant for Voice of the Customer Platforms positions InMoment as a trusted provider, making it easier to target enterprise clients looking for proven, high-reliability CX solutions.

Expanding Industry Reach Partnerships such as the collaboration with Cricket Australia and Australian Unity underline the company’s ability to tailor solutions for diverse sectors, presenting opportunities to cross-sell to organizations increasingly prioritizing customer experience across verticals.

High Revenue Opportunities With a revenue range of up to $500 million and a sizable global client portfolio, there is significant potential to upsell premium advanced analytics, AI-driven insights, and integrated experience management services to existing accounts and prospective large-scale organizations.