CX Modernization Opportunity to offer advanced contact center and customer experience solutions to IDP Education, given their Genesys partnership and focus on enhancing student experience. Propose multi-channel CRM integration, AI chatbots, workforce optimization, analytics, and seamless handoffs between self-service and live agents. Target: improve support for students, test takers, and partners across global operations; highlight potential for recurring revenue with managed services.

Community Engagement IDP launched IDP Student Community; opportunities to provide moderation, social features, LMS integration, event management, and analytics; upsell to a platform that supports safe online communities for international students, with mobile app integration and monetization options.

Financing Partnerships Their awards program with Flywire signals openness to financial aid and cross-border payments; propose solutions for scholarships management, payment orchestration, tuition financing, fraud protection, and currency risk management; potential for partnerships with fintech and education finance providers to scale affordability programs.

Market Expansion Growing presence in India and other regions; opportunity to provide localized marketing technology, digital advertising services, and enrollment marketing; IDP already uses ad tech like Amobee and AppNexus; propose data-driven campaign optimization, regional content localization, and partner ecosystems to accelerate international student recruitment.

Data-Driven Growth Strong revenue and tech-forward stance; opportunity to offer data analytics, data governance, and AI-powered personalization to optimize student journeys, admissions decisions, and partner reporting; cross-sell enterprise software, CRM, LMS, and security/compliance tools; highlight potential for recurring revenue across global campuses.