Digital modernization Leverage the department's current tech stack to propose end-to-end modernization, including cloud hosting, API-based data sharing, secure self-service portals, digital forms, and automated citizen communications to streamline tax filing, audits, and stakeholder engagement.

Audit optimization Introduce data analytics, risk-scoring, and workflow-enabled audit case management to improve efficiency, reduce processing times, and strengthen compliance across thousands of audits.

Security and compliance Prioritize cybersecurity, identity and access management, data encryption, and regulatory readiness to protect sensitive taxpayer information and support public sector governance standards.

Grant management Capitalize on potential federal and state grant administration needs with grant lifecycle software, financial reporting, and auditable trails to improve visibility and accountability in funding programs.

Citizen engagement Enhance communications and outreach through CRM expansion, omnichannel messaging, consent-based notifications, digital forms, and efficient citizen case management aligned with existing Salesforce Marketing Cloud usage.