Insight Group

Outsourcing and Offshoring ConsultingPuerto Rico1001-5000 Employees

ABOUT INSIGHT

We are experts in the customer-centric industry and BPO. With more than 20 years of experience, over 1,000 bilingual (English / Spanish) customer service and sales agents, and headquarters in San Juan with offshore operations in the Dominican Republic and Colombia, we have developed the skills and strategies to grow your business proficiently.

We count on innovative technology at state-of-the-art facilities to deliver efficient services that include answering services, digital management, sales, CX journey, coaching, trust and safety, surveys, and BPO analytics to provide exceptional customer support and the progression of your business in diverse industries such as banking, telecommunications, healthcare, pharmaceutical, retail and e-commerce, insurance, public sector and utilities and  more.

OUR SERVICES

In Customer Care: We provide CX Omnichannel services.

In Sales: Our experts integrate diverse sales channels for more convertions.

In BackOffice: We focused on customer operations to process BPO Services.

In AI: We implement advanced technology to design the best strategies for all customers.

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