International Customer Service Association
Professional Training and Coaching2-10 Employees
The International Customer Service Association was a nonprofit professional association established in 1981 to advance professionalism, standards, and recognition in customer service. For decades it contributed to the development of customer service practices through industry dialogue, professional recognition programs, and leadership development perspectives, reflecting training-led development, certification approaches, and values-based professionalism that shaped leadership and performance across organizations. It operated within the professional training and coaching space. The organization is no longer active, and its materials are maintained as historical references to illustrate how customer service leadership and professional development were previously approached. The association does not provide current training, certification, or membership services. A historical note records that it launched National Customer Service Week in 1984.
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