Specialized Workforce Solutions ISC Consultants specializes in workforce management software tailored for contact centers and customer contact points, presenting opportunities to offer complementary workforce optimization and employee engagement tools.

Long-standing Industry Presence With roots dating back to 1973 and a consistent focus on enhancing customer service operations, ISC has established credibility that can be leveraged to position advanced contact center solutions and consulting services.

Technology Leadership ISC’s flagship product Irene® was the first cloud-based workforce management system, indicating an openness to innovative, cloud-centric solutions that can be further expanded with new AI and analytics capabilities.

International Expansion Potential Since launching a platform for international student enrollment in 2017, ISC demonstrates agility in adopting new markets and technologies, opening doorways for multilingual customer contact solutions or global contact center infrastructure.

Market Growth Opportunity Operating within the mid-market revenue range with a relatively small team, ISC presents a growth potential for scalable integrations, automation tools, and advanced analytics to enhance its competitive edge in the contact center industry.