AI for MSPs IT BY DESIGN promotes AI enabled expertise and AI powered operations aimed at MSPs, presenting a sales opportunity to MSPs seeking practical AI leadership, automation, bots, RPA, and workflow automation to boost efficiency and margins.

Global talent With 800+ team members across secure facilities in the US, India, and the Philippines, ITBD can offer scalable, globally distributed engineering capacity to MSPs needing rapid onboarding, round‑the‑clock support, and flexible engagement models.

Proven outcomes Strong customer metrics include 96%+ CSAT, 86+ NPS, and 25%+ average monthly cost savings for 400+ MSP partners, signaling reliable ROI and a compelling value proposition for prospective MSP clients seeking profitability gains.

Executive training The MSP-Way and Executive AI Leadership Accelerator programs indicate a focus on people, processes, and leadership, offering a differentiator for MSPs aiming to upskill teams and accelerate AI‑driven service delivery.

Productized platforms Recent launches such as Digital Bench: Agent Hub and the integration of PSA, RMM, and CRM through AI agents point to a scalable platform strategy, creating cross-sell opportunities for MSPs looking to consolidate tools and improve service delivery.