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itelCX Employee Directory

Outsourcing and Offshoring ConsultingVieux-Fort, Saint Lucia1001-5000 Employees

itelCX operates in the outsourcing and offshoring sector, delivering customer experience services across the Caribbean and Latin America. The company supports bilingual, end-to-end CX delivery by blending nearshore talent with digital technologies and AI. It relies on its proprietary itelligence platform and innovations like itel Med to support service delivery.

With nearly 5,000 employees, itelCX serves businesses seeking a partner to enhance customer interactions, loyalty, and lifetime value through human agents augmented by AI insights. Based in Vieux Fort, Saint Lucia, itelCX has expanded its footprint across the region, and in 2024 announced the launch of an AI-powered BPO platform.

Find itelCX employees' phone numbers or email addresses

itelCX Global Highlights

Location
Employees

North America
655

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  • Jamaica
    398
  • Saint Lucia
    148
  • Honduras
    58
  • United States Of America
    42
  • Canada
    5
  • Mexico
    4

South America
45

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  • Guyana
    38
  • Colombia
    6
  • Venezuela
    1

Europe
4

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  • United Kingdom Of Great Britain And Northern Ireland
    3
  • Spain
    1

Asia
2

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  • Pakistan
    1
  • Philippines
    1

Africa
1

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  • South Africa
    1

itelCX's Leadership

  • Chief Marketing Officer at itelCX
    M. V. F.
    Chief Marketing Officer
    Mobile Phone
  • Chief Technology Officer at itelCX
    D. W.
    Chief Technology Officer
    Mobile Phone
  • Chief Learning Officer at itelCX
    S. B.
    Chief Learning Officer
    Mobile Phone
  • Head Of Outsourced Solutions at itelCX
    H. K.
    Head Of Outsourced Solutions
    Mobile Phone
  • Head Of Department at itelCX
    S. W.
    Head Of Department
    Mobile Phone
  • Head Of Financial Planning & Analysis at itelCX
    S. B.
    Head Of Financial Planning & Analysis
    Mobile Phone
  • Head Of Department at itelCX
    C. E.
    Head Of Department
    Mobile Phone
  • Head Of Department at itelCX
    D. K.
    Head Of Department
    Mobile Phone

itelCX Employee Metrics

100%
50%
0%
2026
2025
  • Support
  • Program & Project Management
  • Accounting
  • Quality Assurance
  • Recruiting
  • Other
  • Information Technology

Contact profiles from itelCX

Name
Title
Contact
Location
Last Update
  • Chief Marketing Officer at itelCX
    M. V. F.
    Chief Marketing Officer
    Mobile Phone
    Jamaica
    Jul 27, 2026
  • Co-Founder & Chief Development Officer at itelCX
    L. L.
    Co-Founder & Chief Development Officer
    Mobile Phone
    Jamaica
    Apr 15, 2026
  • Chief Technology Officer at itelCX
    D. W.
    Chief Technology Officer
    Mobile Phone
    Jamaica, Saint James
    Aug 03, 2026
  • Chief Learning Officer at itelCX
    S. B.
    Chief Learning Officer
    Mobile Phone
    Jamaica, Kingston
    Apr 13, 2026
  • Founding Chairman & Ceo at itelCX
    Y. E.
    Founding Chairman & Ceo
    Mobile Phone
    Jamaica, St. James
    Apr 14, 2026
  • Executive Vice President Of Client Experience at itelCX
    N. O.
    Executive Vice President Of Client Experience
    Mobile Phone
    Jamaica
    Apr 17, 2026
  • Head Of Outsourced Solutions at itelCX
    H. K.
    Head Of Outsourced Solutions
    Mobile Phone
    South Africa, Gauteng
    Jan 29, 2026
  • Evp Customer Experience at itelCX
    S. W.
    Evp Customer Experience
    Mobile Phone
    Jamaica
    Jun 16, 2025
  • Head Of Department at itelCX
    S. W.
    Head Of Department
    Mobile Phone
    Jamaica
    Apr 16, 2026
  • Head Of Financial Planning & Analysis at itelCX
    S. B.
    Head Of Financial Planning & Analysis
    Mobile Phone
    Jamaica, Kingston
    Apr 14, 2026

Frequently Asked Questions

What is itelCX known for?

Minus sign iconPlus sign iconitelCX was founded in 2012 and operates in the Outsourcing and Offshoring Consulting industry. Explore itelCX's company overview page for more information.

What is itelCX's most common email format?

Minus sign iconPlus sign iconitelCX employees' email format typically follows the pattern of First.Last@itelbpo.com. Trying to find reliable and up-to-date employee contact data? Find more itelCX email formats with LeadIQ.

How many employees does itelCX have currently?

Minus sign iconPlus sign iconitelCX has approximately 2.2K employees as of August 2026. These team members are located across 5 continents, including North America, South America and Europe.

Who are itelCX's key employees and leadership?

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As of August 2026, itelCX's key employees include:

  • Chief Marketing Officer: M. V. F.
  • Chief Technology Officer: D. W.
  • Chief Learning Officer: S. B.
  • Head Of Outsourced Solutions: H. K.
  • Head Of Department: S. W.

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