What departments does itelCX have?

itelCX has employees across 12 departments including Marketing, Engineering, Education, Solutions Engineering, Finance.

What is the largest department at itelCX?

The largest department at itelCX is Operations with 10 employees.

Where are itelCX employees located globally?

itelCX has employees across 5 continents and 14 countries including South Africa, Pakistan, Philippines, Spain, United Kingdom Of Great Britain And Northern Ireland.

How has itelCX's team size changed over time?

itelCX's team has decreased from approximately 685 to 678 employees based on available data.

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itelCX Employee Directory

Q: Who are itelCX's key employees and leadership?

itelCX's key employees include: Founding Chairman & Ceo: Y. E., Chief Marketing Officer: M. V. F., Chief Technology Officer: D. W., Chief Learning Officer: S. B., Head Of Outsourced Solutions: H. K..

Outsourcing and Offshoring ConsultingVieux-Fort, Saint Lucia1001-5000 Employees

itelCX operates in the outsourcing and offshoring sector, delivering customer experience services across the Caribbean and Latin America. The company supports bilingual, end-to-end CX delivery by blending nearshore talent with digital technologies and AI. It relies on its proprietary itelligence platform and innovations like itel Med to support service delivery.

With nearly 5,000 employees, itelCX serves businesses seeking a partner to enhance customer interactions, loyalty, and lifetime value through human agents augmented by AI insights. Based in Vieux Fort, Saint Lucia, itelCX has expanded its footprint across the region, and in 2024 announced the launch of an AI-powered BPO platform.

itelCX Global Highlights

North America
655

Jamaica
398
Saint Lucia
148
Honduras
58
United States Of America
42
Canada
5
Mexico
4

South America
45

Guyana
38
Colombia
6
Venezuela
1

Europe
4

United Kingdom Of Great Britain And Northern Ireland
3
Spain
1

Asia
2

Pakistan
1
Philippines
1

Africa
1

South Africa
1

itelCX's Leadership

M. V. F.
Chief Marketing Officer
Mobile Phone
Email
D. W.
Chief Technology Officer
Mobile Phone
Email
S. B.
Chief Learning Officer
Mobile Phone
Email
H. K.
Head Of Outsourced Solutions
Mobile Phone
Email
S. W.
Head Of Department
Mobile Phone
Email
S. B.
Head Of Financial Planning & Analysis
Mobile Phone
Email
C. E.
Head Of Department
Mobile Phone
Email
D. K.
Head Of Department
Mobile Phone
Email

itelCX Employee Metrics

100%

50%

2026

2025

Support
Program & Project Management
Accounting
Quality Assurance
Recruiting
Other
Information Technology

Contact profiles from itelCX

Name

Title

Contact

Location

Last Update

C. E.
Head Of Department
Mobile Phone
Email
Jamaica
Jun 02, 2026
D. K.
Head Of Department
Mobile Phone
Email
HondurasCortés
Jun 30, 2026
C. W.
Head Of Digital
Mobile Phone
Email
Jamaica
Jan 12, 2026
L. M. D.
Head Of Department
Mobile Phone
Email
Honduras
Jun 30, 2026
R. B.
Head Of Department
Mobile Phone
Email
Jamaica
Jun 02, 2026
N. C.
Head Of Department
Mobile Phone
Email
Jamaica
Jul 06, 2026
R. O.
Head Of Operations
Mobile Phone
Email
Jamaica
Mar 22, 2024
D. C.
Director Of Operations
Mobile Phone
Email
Jamaica
Apr 17, 2026
C. W.
Director Of Account Management
Mobile Phone
Email
JamaicaSaint James
Jun 25, 2026
A. R.
Director Of Workforce Management
Mobile Phone
Email
JamaicaSaint James
Jun 29, 2026

Frequently Asked Questions

What is itelCX known for?

itelCX was founded in 2012 operates in the Outsourcing and Offshoring Consulting industry. Explore itelCX's company overview page for more information.

What is itelCX's most common email format?

itelCX employees' email format typically follows the pattern of . Trying to find reliable and up-to-date employee contact data? Find more itelCX email formats with LeadIQ.

How many employees does itelCX have currently?

itelCX has approximately 2.2K employees as of August 2026. These team members are located across 5 continents, including North AmericaSouth AmericaEurope.

Who are itelCX's key employees and leadership?

As of August 2026, itelCX's key employees include:

Chief Marketing Officer: M. V. F.
Chief Technology Officer: D. W.
Chief Learning Officer: S. B.
Head Of Outsourced Solutions: H. K.
Head Of Department: S. W.

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itelCX Employee Directory

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