KANA Software Employee Directory
Software DevelopmentCalifornia, United States201-500 Employees
KANA Software is a software development company headquartered in Santa Clara, California, at 2550 Walsh Avenue, Suite 120. It offers on-premises and cloud customer engagement solutions for large enterprises and mid-market organizations, designed to unify and maintain context for customer journeys across agent-assisted, web, social, and mobile channels. The solutions aim to reduce handling time, increase issue resolution rates, and improve customer metrics such as net promoter score, serving more than 900 enterprises including Fortune 500 companies and over 250 government agencies. KANA is based in Silicon Valley and maintains offices worldwide. Notable historical events include Verint Systems' acquisition of Kana in 2014 and Kana's acquisition of Lagan in 2019.
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