Konecta Employee Directory
Outsourcing and Offshoring ConsultingCommunity of Madrid, Spain10001+ Employees
Konecta is a global provider of customer management business process outsourcing within the outsourcing and offshoring consulting industry. The company is headquartered in Madrid, Spain, at 5 c. de Albacete, Community of Madrid 28027. It employs more than 10,000 people and serves more than 500 clients across telecoms, energy, banking, mobility, retail, and e-commerce sectors. Konecta operates in 28 countries on four continents and delivers services in 40 languages, offering end-to-end customer management solutions including acquisition, retention, customer service, technical support, and collections. Recent developments include the June 2026 launch of Kolibri, an agentic AI orchestration platform, and partnerships with Salesforce and NiCE/NICE, along with the sale of its Madrid headquarters assets to Iroko ZEN.
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