Kramer & Associates Consultants, LLC Employee Directory

Business Consulting and ServicesFlorida, United States2-10 Employees

Kramer & Associates Consultants specializes in contact center consulting, customer engagement strategies, performance improvement assessments, benchmarking, and contact center technology evaluation.  

Our mission and passion is to help clients significantly improve competitive advantage and bottom-line results.  We do this by focusing on service excellence for greater customer engagement and resource optimization for enhanced efficiency and productivity.    

Founded in 1988, we have a proven track record of results and vendor-neutrality that enables us to focus exclusively on the client’s goals and objectives.  This ensures that our clients receive unbiased analyses and recommendations based solely on the optimum combination of benefits, rewards, costs, and sustainable strategies.  

Our consulting methodology is our key differentiator, involving a comprehensive, fact-based analysis and assessment of the complex interactions among people, process, technology, and systems.  Our extensive experience and unique blend of skills enables us to understand the client culture and issues.  Knowledge transfer is facilitated throughout our time on-site.      

Through this model, clients are able to bridge the gap between strategies and tactics much more quickly by leveraging our expertise, thought leadership, and knowledge transfer for quick wins. 

We are a certified WBE (Woman-owned Business Enterprise) and are privately held.

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