Niche Expertise Laurus Design specializes in contact center curriculum development and training operations, presenting a clear entry point for selling tailored enterprise-wide learning strategies and performance support solutions to contact center clients seeking measurable performance improvements.

VILT Advantage The firm’s expertise in designing and delivering Virtual Instructor-Led Training using Adobe Connect highlights an opportunity to pitch scalable, engaging remote training programs to organizations aiming to reduce in-person costs while boosting learner engagement.

Performance Focus With offerings spanning learning strategy, e-learning, classroom solutions, and performance support systems, there is a strong upsell path to clients pursuing end-to-end performance improvement initiatives tied to strategic goals.

Growth Opportunity Revenue is under one million, indicating a potential for rapid expansion through mid-market and government clients, leveraging Susan McDonald Osborn’s leadership as a differentiator in performance-driven learning.

Tech Stack Leverage Existing tools like OpenAI, Google Analytics, and Snowplow enable data-driven learning programs and analytics-driven ROI storytelling, offering a sales angle to target data-minded buyers seeking measurable training outcomes.