Metro News Teleservices Employee Directory

Outsourcing/OffshoringTexas, United States201-500 Employees

Metro News Teleservices specializes in managing customer interactions for both consumer and business audiences and provides outsourced business processes. It delivers outbound and inbound programs for new customer acquisition, customer retention, and customer care, with a focus on cable/broadband and metropolitan news publishing sectors across the US and Canada. Based in the Greater Dallas–Fort Worth area, the privately held firm has operated from Desoto, Texas since 1975.

Historically, METRO has been an early adopter of contact-center technologies, including predictive dialing and digital voice recording. It serves a range of offerings—from core contact management to BPO—along with revenue marketing, data-assisted targeting, bilingual associates, audience sales and marketing consulting, and market intelligence across its industries of cable, telecom, news media, publishing, and energy.

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