Metro News Teleservices

Outsourcing and Offshoring ConsultingTexas, United States201-500 Employees

Metro News Service, Inc. (METRO) is a privately-held Texas corporation based in the Greater Dallas-Fort Worth area since 1975. It exists to serve the business community as a specialized provider of B2C and B2B Contact Management solutions, as well as outsourced Business Processes (BPO). METRO services include both Outbound & Inbound New Customer Acquisition, Customer Retention, and Customer Care programs. Headlining industries include top-tier Cable/Broadband (MSOs) markets and metropolitan News Media Publishers in over 200 markets throughout the US and Canada over the last four decades. METRO was among the very first to experiment with early predictive dialing technology and remote monitoring services within news publishing. As a continuing leader in the media publishing sector, METRO was the first to invest in digital voice recording technology. Since METRO has invested the majority of its tenure servicing major metropolitan markets, representatives are well-suited and qualified to service the increasingly competitive business community. As our client partners will openly affirm, not only does METRO specialize in highly competitive markets, their teams consistently deliver products and services that consistently meet and exceed expectations. Furthermore, our frontline agents are particularly conditioned to handle market resistance and pressure that many bureaus tend to avoid. Services Outbound & Inbound, B2C/B2B Contact Management, New Customer Acquisition, Customer Retention, Revenue Marketing, Data-Assisted Targeting, Preprint Opt-in Acquisition, Bi-Lingual Associates, Audience Sales & Marketing Consulting Services, Market Intelligence & Segmentation, Business Process Outsourcing (BPO) Industries Cable, Telecom, News Media, Publishing, Energy

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