Integrated Care Tech Mosaic operates as a multi-state nonprofit health and social services provider serving nearly five thousand people with disabilities, mental and behavioral needs, autism, and aging adults. This scale creates a strong need for scalable, HIPAA-compliant data integration and care-coordination platforms that unify electronic health records, service delivery data, and outcomes. Opportunities include implementing interoperable EHRs, patient and family portals, API-driven data exchange, and executive dashboards to track program impact and funding requirements.

Donor Engagement Platform As a nonprofit affiliated with the Evangelical Lutheran Church in America and Lutheran Services in America, Mosaic has a built-in fundraising community and potential for grant funding. There is opportunity to enhance donor management, grant tracking, and digital giving through a modern CRM integrated with their existing WordPress site to optimize donation flows, campaign analytics, and reporting for board and funders. Consider a secure donor portal and personalized communications that respect privacy and accessibility needs.

Workforce Optimization Mosaic operates with a large workforce across multiple programs, which creates complex recruiting, onboarding, training, and staff scheduling needs. They already use iCIMS, so there is opportunity to expand talent management with a connected onboarding workflow, continuous training, and labor analytics to improve retention and regulatory compliance.

Patient Engagement The organization serves diverse populations with disabilities and aging adults; there is opportunity to enhance patient and family engagement through a patient portal, telehealth capabilities, appointment scheduling, and accessible digital communications. Integrate front-end technologies (WordPress, React) with backend services for seamless care coordination and care plans. Focus on HIPAA-compliant digital experiences.

Analytics & Compliance Mosaic already employs data tools such as SQL Server Integration Services and adheres to HIPAA. There is opportunity to standardize data analytics, reporting, and population health metrics for program evaluation and funder reporting. Leverage Smartsheet and data visualization to create dashboards for executives, program managers, and donors, while ensuring data governance across twelve states.