Local service emphasis Target local B2C and small business clients within Baton Rouge and 30 mile radius to leverage Next Wave’s mobile repair and on-site support capabilities for rapid turnaround and personalized service.

Small business focus Position Next Wave as an affordable, high-touch IT maintenance partner for small businesses and startups that need cost-effective device repairs, on-site assistance, and flexible service plans.

Tech and platform leverage Highlight familiarity with common SMB tech stacks and user-friendly web presence to cross-sell maintenance, remote troubleshooting, and onboarding for Office 365 environments and modern device ecosystems.

Scalable service model Propose scalable service tiers and retainers to grow alongside clients, enabling predictable revenue through regular device servicing, warranty support, and preventative maintenance for fleets and single-location offices.

Competitive positioning Differentiate from larger IT firms by offering rapid mobile repair, in-person support, and local geographic coverage with personalized service, creating a compelling alternative for local enterprises seeking speed and concierge-style IT care.