Ngage Live Chat

Technology, Information and InternetTexas, United States11-50 Employees

Ngage Live Chat provides around-the-clock live chat support on websites, enabling visitors to interact with a live agent and helping convert visits into viable opportunities. The service is deployed on more than 8,500 websites across legal, medical, and other professional service providers, including contractors, financial planners, insurance agents, and real estate brokers. By combining technology, psychology, and human oversight, the company aims to lift conversion rates and supply a complete transcript with contact details shortly after each chat. The setup involves placing a small code snippet on a site, with trained operators monitoring visits 24/7 and inviting visitors to ask questions through their live chat interface.

After conversations, transcripts are reviewed for relevance, and the visitor's contact information and transcript are emailed to the client. The pricing model is per-conversation, with charges only when the visitor provides a means to be contacted. Ngage is based in Austin, Texas, and describes itself as a small to mid-sized team serving a range of professional services. A notable development is the October 2020 announcement that Ngage integrated with Facebook, enabling lead capture from both its website and Facebook.

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