Northridge Solutions Employee Directory

Management ConsultingIllinois, United States11-50 Employees

Northridge Solutions, based in the Chicago area, provides customized quality monitoring services for contact centers. It designs and implements monitoring programs that link data and analytics to practical, actionable outcomes, with assessors evaluating customer interactions at the representative and center levels. The company operates as a wholly-owned subsidiary of The Northridge Group, placing it within the business consulting and services landscape.

Its clients are organizations seeking objective feedback and consistency in service delivery to strengthen customer loyalty. The firm focuses on aligning performance standards, coaching for managers and supervisors, and targeting metrics such as first-contact resolution and Net Promoter scores across channels.

Sign up for free to view info

Company overview Email format