Member Engagement Leverage OBA’s large membership and robust online catalog to boost participation and revenue through personalized recommendations, targeted communications, and a modern CRM. Consider cross-selling e-books, online courses, and practice programs via the online portal and mobile apps.

Multi-Location Ops With 29 locations, offer a centralized library management and omnichannel experience. Propose unified ILS, digital signage, self-service kiosks, and cross-location event coordination to improve efficiency and staff productivity while delivering a seamless member journey.

Event Opportunities 6,000 annual activities create demand for scalable event management, ticketing, sponsorships, and analytics. Provide an integrated platform for online registration, payments, calendar syndication, and performance dashboards to optimize attendance and sponsorship value.

Public Sector Modernization As a cultural public institution, there are opportunities in digitization, e-learning content, open data, and accessible archives. Explore content licensing, digitization services, and accessibility enhancements to support inclusive learning and partnerships with schools and city programs.

Tech Modernization Current stack shows room to modernize frontend and infrastructure. Propose frontend modernization (moving from SWFObject to HTML5, upgrading React pipeline), cloud hosting, security hardening, and managed services to ensure resilience and scalable public services.