Insights

Full CX Suite OneDirect offers an integrated customer experience management platform with multiple modules including Service Management, Feedback Management, Messaging, and a comprehensive Service 360 view, presenting a turnkey solution for large enterprises seeking to unify CX operations.

Enterprise Verticals Target sectors span Consumer Electronics, Aviation, Automotive, BFSI, Government, Retail, Healthcare, Travel, Real Estate and Hospitality, signaling broad applicability and cross-sell potential across verticals with varied CX needs.

Global Tech Stack Technical footprint includes AWS, Docker, Kafka, ELK, MongoDB and more, indicating readiness to scale, leverage modern architecture, and align with potential clients prioritizing cloud-native, real-time analytics and robust data processing.

Growth Signals Revenue range and modest funding indicate momentum with room for expansion; sales opportunities exist in upselling advanced analytics, command center capabilities, and deeper onboarding across mid-market to enterprise clients.

Analytics Advantage Advanced analytics and a unified customer view (Service 360) present a compelling value proposition for organizations seeking data-driven CX improvements, enabling cross-sell of insights services, dashboards, and personalized engagement strategies.

OneDirect Tech Stack

OneDirect uses 8 technology products and services including Hotjar, Apache Kafka, Amazon Web Services, and more. Explore OneDirect's tech stack below.

Analytics

Big Data Processing

Cloud Hosting

Containerization

Continuous Integration

Elastic stack (ELK)

Data Management

MongoDB

Database

MySQL

Database

OneDirect Email Formats	Example	Percentage
First.Last@onedirect.in	John.Doe@onedirect.in	100%

OneDirect Email Formats

Example

Percentage

First.Last@onedirect.in

John.Doe@onedirect.in

100%

Frequently Asked Questions

What is OneDirect's official website and social media links?

OneDirect's official website is getonedirect.com and has social profiles on LinkedIn and Crunchbase.

How much revenue does OneDirect generate?

As of August 2026, OneDirect's annual revenue is estimated to be $1M - $10M.

What is OneDirect's NAICS code?

OneDirect's NAICS code is 5415 - Computer Systems Design and Related Services.

How many employees does OneDirect have currently?

As of August 2026, OneDirect has approximately 55 employees across 3 continents, including Asia, Europe and North America. Key team members include Solution Specialist - Onedirect: P. S. and Data Analyst: D. T. Explore OneDirect's employee directory with LeadIQ.

What industry does OneDirect belong to?

OneDirect operates in the IT Services and IT Consulting industry.

What technology does OneDirect use?

OneDirect's tech stack includes Hotjar, Apache Kafka, Amazon Web Services, Docker, Jenkins, Elastic stack (ELK), MongoDB and MySQL.

What is OneDirect's email format?

OneDirect's email format typically follows the pattern of First.Last@onedirect.in. Find more OneDirect email formats with LeadIQ.

How much funding has OneDirect raised to date?

As of August 2026, OneDirect has raised $6.9M in funding. The last funding round occurred on Sep 04, 2018 for $700K.

When was OneDirect founded?

OneDirect was founded in 2013.

OneDirect

Q: What is OneDirect's official website and social media links?

OneDirect's official website is getonedirect.com. OneDirect has social profiles on LinkedIn.

Q: How many employees does OneDirect have currently?

OneDirect has approximately 55 employees.

Q: What technology does OneDirect use?

OneDirect's tech stack includes LinkedIn, MongoDB, Elasticsearch, Docker, Microsoft.

Q: What is OneDirect's NAICS code?

OneDirect's NAICS code is 5415 (Computer Systems Design and Related Services).

IT Services and IT ConsultingKarnataka, India51-200 Employees

OneDirect is an IT services and IT consulting company headquartered on Bannerghatta Main Road, Ground Floor, in Bangalore, Karnataka, India, and it employs between 51 and 200 people. The company describes itself as India's leading Customer Experience Management provider and offers an enterprise-focused suite of CX modules. Its product suite comprises a Service Management Platform with voice, email, social, blogs, reviews, and more, supported by over 200 channel integrations; a Feedback Management Platform for customers, employees, and partners; a Messaging module delivering FAQs, smart help, and live chat; an advanced analytics engine called Command centers; and Service 360, a unified view of the customer and their journey with the brand. The company serves brands across multiple verticals, including Consumer Electronics, Aviation, Automotive, BFSI, Government, Retail, Healthcare, Travel, Real Estate, and Hospitality. Financial data indicate revenue in the $1 million to $10 million range and funding of $700,000.

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