Insights

Strong Market Position Outworx Contact Centre operates within the growing South African Global Business Services sector, serving clients across industries such as financial services, insurance, telecom, and retail. Its established reputation and accreditations position it well to attract clients looking for reliable offshoring solutions in these high-demand areas.

Technology-Driven Service With extensive investments in technology infrastructure including Zendesk, Microsoft 365, and Google Analytics, Outworx emphasizes innovative, customer-centric solutions. Opportunities exist to leverage these tech capabilities to attract clients seeking advanced contact center and BPO services.

Expansion and Talent Growth Recent news highlights a 50-person increase in headcount, indicating active growth and a focus on scaling operations. Engaging clients in industries needing larger, agile customer support or sales teams could benefit from Outworx’s expansion trajectory.

Employee Centric Advantage Positioned as an employer of choice with a people-centric ethos, Outworx’s focus on quality and employee engagement can be a selling point for companies seeking to improve customer experience through well-trained, motivated contact center agents.

Competitive Pricing & Compliance Offering high-quality services at competitive rates within a compliance-focused environment makes Outworx attractive for organizations in regulated industries such as financial services and legal outsourcing, where trust and adherence to regulations are paramount.

Outworx Contact Centre Tech Stack

Outworx Contact Centre uses 8 technology products and services including Open Graph, Zendesk, Microsoft 365, and more. Explore Outworx Contact Centre's tech stack below.

  • Open Graph
    Content Management System
  • Zendesk
    Documentation Tools
  • Microsoft 365
    Email
  • JSON-LD
    Javascript Frameworks
  • Yoast SEO
    Search Engines
  • YouTube
    Video Players
  • Google Analytics
    Web Analytics
  • Apache
    Web Servers

Outworx Contact Centre's Email Address Formats

Outworx Contact Centre uses at least 1 format(s):
Outworx Contact Centre Email FormatsExamplePercentage
First.Last@outworx.co.zaJohn.Doe@outworx.co.za
47%
Last@outworx.co.zaDoe@outworx.co.za
3%
First.Last@outworx.co.zaJohn.Doe@outworx.co.za
47%
Last@outworx.co.zaDoe@outworx.co.za
3%

Frequently Asked Questions

Where is Outworx Contact Centre's headquarters located?

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Outworx Contact Centre's main headquarters is located at 2 Frosterley Crescent Umhlanga Rocks, Kwazulu-natal 4319 South Africa. The company has employees across 4 continents, including AfricaEuropeAsia.

What is Outworx Contact Centre's official website and social media links?

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Outworx Contact Centre's official website is outworx.co.za and has social profiles on LinkedIn.

What is Outworx Contact Centre's NAICS code?

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Outworx Contact Centre's NAICS code is 5416 - Management, Scientific, and Technical Consulting Services.

How many employees does Outworx Contact Centre have currently?

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As of March 2026, Outworx Contact Centre has approximately 2.1K employees across 4 continents, including AfricaEuropeAsia. Key team members include Ceo: R. H.Chief Operating Officer: J. H.Chief Commercial Officer: A. S.. Explore Outworx Contact Centre's employee directory with LeadIQ.

What industry does Outworx Contact Centre belong to?

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Outworx Contact Centre operates in the Outsourcing and Offshoring Consulting industry.

What technology does Outworx Contact Centre use?

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Outworx Contact Centre's tech stack includes Open GraphZendeskMicrosoft 365JSON-LDYoast SEOYouTubeGoogle AnalyticsApache.

What is Outworx Contact Centre's email format?

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Outworx Contact Centre's email format typically follows the pattern of First.Last@outworx.co.za. Find more Outworx Contact Centre email formats with LeadIQ.

When was Outworx Contact Centre founded?

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Outworx Contact Centre was founded in 2013.

Outworx Contact Centre

Outsourcing and Offshoring ConsultingKwazulu-natal, South Africa1001-5000 Employees

One voice – let us be your voice. 

We are a partner who has the ability to fully immerse ourselves in your identity. A partner who speaks to your brand’s highest potential, ensuring inspired connections and a consistently positive experience.

At Outworx, we live and breathe your business - we know that every aspect of every interaction will humanise and give voice to your brand. 

For us, the bottom line will always comprise a relationship based on trust, integrity and an in-depth understanding of our clients’ needs. By becoming the voice of our clients, we provide a relationship that facilitates the growth and success of our partners. 

Our formidable accreditations and deep-domain expertise in international regulatory environments have contributed to Outworx evolving into a major player in the South African Global Business Services Sector (GBS). 

We endeavour to provide a balanced value proposition that delivers exceptional quality and performance, at competitive commercial rates, within a people-centric, compliance-focused environment. 

Our passion for innovation and service, coupled with extensive investments in technology infrastructure and continuity plans, empowers our clients to outperform and stay ahead of the competition. 

Our people-centric ethos has built our status as the employer of choice, making a relationship with Outworx one worth investing in. 

At the heart of our customer service interactions lies the commitment to create meaningful, impactful solutions which exceed our clients’ expectations and drive agility and excellence into their business processes. 

When it comes to punching above our weight, we have proven our ability in these demanding industries:

Financial Services, Insurance, Telecommunication, Media, Inbound Sales, Outbound Sales, Compliance, Pre-legal Collections, Legal Process Outsourcing, Retail, Customer Care, Webchat, Support

Visit www.outworx.co.za to learn more.

Section iconCompany Overview

Headquarters
2 Frosterley Crescent Umhlanga Rocks, Kwazulu-natal 4319 South Africa
NAICS Code
5416 - Management, Scientific, and Technical Consulting Services
Founded
2013
Employees
1001-5000

Section iconFunding & Financials

  • $10M$25M

    Outworx Contact Centre's revenue is estimated to be in the range of $10M$25M

Section iconFunding & Financials

  • $10M$25M

    Outworx Contact Centre's revenue is estimated to be in the range of $10M$25M

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