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Insights

Market Position Patch Customer Retention operates in the competitive customer retention software industry with a revenue between $50 million and $100 million, indicating a substantial market presence and growth potential within the SaaS and consumer services sectors.

Product Innovation Recent platform updates, including a redesigned management portal, enhanced email SMS editors, and new loyalty tools, demonstrate ongoing product innovation that can be leveraged to attract clients seeking advanced retention capabilities.

Growth Opportunities With only 11-50 employees and recent feature launches, there's significant room for expansion, especially by targeting mid-sized businesses looking for all-in-one retention solutions with easy Shopify integration.

Competitive Advantage Compared to larger competitors like Klaviyo and Salesforce Marketing Cloud, Patch's recent updates and focused platform offer a niche value proposition, which can be highlighted in sales pitches to differentiate from broader marketing cloud providers.

Technology Stack Utilizing a modern tech stack including HubSpot, Google Analytics, and Cloudflare, Patch can emphasize its platform’s reliability, security, and seamless integration capacity to attract tech-savvy clients prioritizing technical robustness.

Patch Customer Retention Tech Stack

Patch Customer Retention uses 8 technology products and services including LiveIntent, Cloudflare, HubSpot Content Hub, and more. Explore Patch Customer Retention's tech stack below.

  • LiveIntent
    Advertising
  • Cloudflare
    Content Management System
  • HubSpot Content Hub
    Content Management System
  • Font Awesome
    Font Scripts
  • X-XSS-Protection
    Security
  • YouTube
    Video Players
  • Google Analytics
    Web Analytics
  • Apache HTTP Server
    Web Servers

Patch Customer Retention's Email Address Formats

Patch Customer Retention uses at least 2 format(s):
Patch Customer Retention Email FormatsExamplePercentage
First@citygro.comJohn@citygro.com
70%
First.Last@citygro.comJohn.Doe@citygro.com
8%
LastF@citygro.comDoeJ@citygro.com
7%
FLast@citygro.comJDoe@citygro.com
8%
Last@citygro.comDoe@citygro.com
7%
First@patchretention.comJohn@patchretention.com
100%

Frequently Asked Questions

Where is Patch Customer Retention's headquarters located?

Minus sign iconPlus sign iconPatch Customer Retention's main headquarters is located at 60 North Cutler Drive, Suite 101. The company has employees across 2 continents, including North AmericaAsia.

What is Patch Customer Retention's phone number?

Minus sign iconPlus sign icon You can contact Patch Customer Retention's main corporate office by phone at
+1-888-605-****
. For more prospecting data, LeadIQ has access to up-to-date and accurate contact information within our platform. Find, capture, and sync contact data to your CRM and sales tools in one click.

What is Patch Customer Retention's official website and social media links?

Minus sign iconPlus sign iconPatch Customer Retention's official website is patchretention.com and has social profiles on LinkedIn.

What is Patch Customer Retention's NAICS code?

Minus sign iconPlus sign iconPatch Customer Retention's NAICS code is 81 - Other Services (except Public Administration).

How many employees does Patch Customer Retention have currently?

Minus sign iconPlus sign iconAs of December 2025, Patch Customer Retention has approximately 37 employees across 2 continents, including North AmericaAsia. Key team members include Ceo: M. A.Chief Executive Officer And Cofounder: C. G.Chief Executive Officer (chief Executive Officer): J. N.. Explore Patch Customer Retention's employee directory with LeadIQ.

What industry does Patch Customer Retention belong to?

Minus sign iconPlus sign iconPatch Customer Retention operates in the Consumer Services industry.

What technology does Patch Customer Retention use?

Minus sign iconPlus sign iconPatch Customer Retention's tech stack includes LiveIntentCloudflareHubSpot Content HubFont AwesomeX-XSS-ProtectionYouTubeGoogle AnalyticsApache HTTP Server.

What is Patch Customer Retention's email format?

Minus sign iconPlus sign iconPatch Customer Retention's email format typically follows the pattern of First@citygro.com. Find more Patch Customer Retention email formats with LeadIQ.

When was Patch Customer Retention founded?

Minus sign iconPlus sign iconPatch Customer Retention was founded in 2010.

Patch Customer Retention

Consumer ServicesUtah, United States11-50 Employees

Patch Customer Retention | All Your Retention Tools. One Login

After 12 years of helping businesses “Patch” their leaky customer buckets, CityGro is rebranding to Patch Retention, a full-service Customer Retention software designed to increase retention rates and maximize customer lifetime value.

With this brand comes an elevated look, a completely redesigned management portal, along with brand new tools and features. These updates make Patch a one-stop shop for everything Customer Retention. 

Patch Features:
An All-New Management Portal
Enhanced Email and SMS Editor
Customer Segmentation via RFM Analysis (Recency, Frequency, and Monetary Values)
An all-new Loyalty & Rewards Widget
Enhanced TextChat 
Refocused Dashboards 
Reviews and Referrals 
Conversion Metrics
One-click Shopify Integration

Existing Accounts will be transitioned over to the new management portal over the next 6 months. If you have an interest in learning more about the new Patch features or want to talk about transitioning sooner, please contact Patch at success@patchretention.com.

Section iconCompany Overview

Headquarters
60 North Cutler Drive, Suite 101
Phone number
+1-888-605-****
Website
patchretention.com
NAICS Code
81 - Other Services (except Public Administration)
Founded
2010
Employees
11-50

Section iconMedia & News

Section iconFunding & Financials

  • $50M$100M

    Patch Customer Retention's revenue is estimated to be in the range of $50M$100M

Section iconFunding & Financials

  • $50M$100M

    Patch Customer Retention's revenue is estimated to be in the range of $50M$100M

Company Leadership

  • Stylized image of a person
    M. A.
    Ceo
    Phone icon
    Mobile Phone
  • Stylized image of a person
    C. G.
    Chief Executive Officer And Cofounder
    Phone icon
    Mobile Phone
  • Stylized image of a person
    J. N.
    Chief Executive Officer (chief Executive Officer)
    Phone icon
    Mobile Phone
  • Stylized image of a person
    B. O.
    Cto/Cofounder
    Phone icon
    Mobile Phone
  • Stylized image of a person
    L. G.
    Chief Operating Officer
    Phone icon
    Mobile Phone

Employee Directory

  • Stylized image of a person
    C. H.
    Head Of Sales
    Phone icon
    Mobile Phone
  • Stylized image of a person
    D. P.
    Head Of Business Development
    Phone icon
    Mobile Phone
  • Stylized image of a person
    T. R.
    Director Of Customer Success
    Phone icon
    Mobile Phone
  • Stylized image of a person
    J. W.
    Digital Marketing Director
    Phone icon
    Mobile Phone
  • Stylized image of a person
    R. P.
    Director , Sales
    Phone icon
    Mobile Phone

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