Strategic Leadership Recent executive appointment of a Chief of Corporate Strategy and Chief of Staff to the CEO signals a focus on disciplined execution and strategic transformation. This presents an opportunity to position enhanced governance, program management, and KPI-driven outsourcing solutions aligned with their growth agenda.

Expansion & Branding InterMedi@ Marketing Solutions operates under the Qualfon brand after the acquisition, indicating a unified global BPO/contact center approach. This creates sales potential for integrated omnichannel customer experiences, back-office process improvements, and cross-sell of Qualfon’s broader suite.

Industry Events Active participation in Customer Contact Week and Prosper Show signals ongoing emphasis on customer experience, contact center innovation, and partnerships. Use these events to connect with decision-makers, propose CX optimization, automation, and vendor consolidation opportunities.

Recognition & Talent Great Place to Work certification in the Philippines and OnCon Icon Award recognition for Learning & Development point to strong employee engagement and a mature, scalable talent ecosystem. Propose managed services around training, upskilling, and AI-assisted agent enablement.

Tech & Data Enablement Adoption of SAP SuccessFactors, Power Automate, IBM SPSS, Claude by Anthropic, Azure AD, ServiceNow, Salesloft, and Teams indicates a modern, data-driven operations stack. Sell additional automation, analytics, and AI tooling integrations, as well as security and identity management enhancements.