Research Metrics Employee Directory
IT Services and IT ConsultingOhio, United States51-200 Employees
Research Metrics is an IT services and consulting firm founded in 2004 and based in Sylvania, Ohio. It develops software that enables mystery shopping and data collection, with a core platform designed to assess customer interactions. Over the years, the company has broadened its offerings to include tools for measuring customer satisfaction, supporting marketing research, conducting internal audits, and other data collection methods. The software is used globally, and the provider maintains offices in the United States and Europe to serve its international customer base. As a mid-sized provider within its sector, Research Metrics operates within the IT services and consulting landscape, focusing on delivering data-driven insights to help organizations evaluate and improve their processes from the customer’s perspective. The company has expanded beyond its original focus on mystery shopping to bring additional products to market, reflecting its growth and diversification in data collection and analytics.
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