Insights

Healthcare Expansion Response BPO has recently partnered with Carenet Healthcare, significantly expanding its footprint in the US healthcare sector. This strategic move presents opportunities to target healthcare providers and medical organizations seeking reliable patient support and healthcare-specific customer service solutions.

Global Reach Potential With offices in Durban and Amsterdam, Response BPO is positioned to serve multinational clients, especially those looking to outsource and off-shore customer experience operations to reliable and cost-effective locations like South Africa and Europe. This offers a pathway to engage clients with international expansion or global customer service needs.

Technology Integration The company leverages advanced automation tools including RPA call center software, alongside a robust tech stack, indicating readiness to support clients seeking digital transformation and automation in customer support processes, opening up upselling opportunities in AI and automation solutions.

Healthcare Focus Specialization in Patient Support and healthcare-related CX services positions Response BPO as a prime vendor for healthcare organizations aiming to improve patient engagement, retention, and administrative efficiency, providing focused opportunities to address the growing demand for healthcare outsourcing.

Competitive Market Position Operating with a mid-range revenue and moderate-sized workforce in a competitive outsourcing industry, Response BPO is positioned to target mid-market companies looking for high-quality, flexible outsourcing partners. Tailored service offerings and industry expertise make it an attractive option for potential clients seeking value-driven solutions.

Response BPO Tech Stack

Response BPO uses 8 technology products and services including RSS, WordPress, Microsoft 365, and more. Explore Response BPO's tech stack below.

  • RSS
    Content Management System
  • WordPress
    Content Management System
  • Microsoft 365
    Email
  • jQuery
    Javascript Libraries
  • PDF.js
    Miscellaneous
  • Priority Hints
    Performance
  • PHP
    Programming Languages
  • Apache
    Web Servers

Response BPO's Email Address Formats

Response BPO uses at least 2 format(s):
Response BPO Email FormatsExamplePercentage
First@responseconcepts.comJohn@responseconcepts.com
76%
First.Last@responseconcepts.comJohn.Doe@responseconcepts.com
13%
First_L@responseconcepts.comJohn_D@responseconcepts.com
6%
F.Last@responseconcepts.comJ.Doe@responseconcepts.com
5%

Frequently Asked Questions

Where is Response BPO's headquarters located?

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Response BPO's main headquarters is located at Durban, Kwazulu-natal South Africa. The company has employees across 4 continents, including AfricaEuropeNorth America.

What is Response BPO's official website and social media links?

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Response BPO's official website is response-bpo.com and has social profiles on LinkedIn.

What is Response BPO's NAICS code?

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Response BPO's NAICS code is 5416 - Management, Scientific, and Technical Consulting Services.

How many employees does Response BPO have currently?

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As of April 2026, Response BPO has approximately 334 employees across 4 continents, including AfricaEuropeNorth America. Key team members include Ceo: J. V. H.CFO: A. R. G.Chief Operations Officer: D. F.. Explore Response BPO's employee directory with LeadIQ.

What industry does Response BPO belong to?

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Response BPO operates in the Outsourcing and Offshoring Consulting industry.

What technology does Response BPO use?

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Response BPO's tech stack includes RSSWordPressMicrosoft 365jQueryPDF.jsPriority HintsPHPApache.

What is Response BPO's email format?

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Response BPO's email format typically follows the pattern of First@responseconcepts.com. Find more Response BPO email formats with LeadIQ.

When was Response BPO founded?

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Response BPO was founded in 2011.

Response BPO

Outsourcing and Offshoring ConsultingKwazulu-natal, South Africa201-500 Employees

Elevate your CX

Response BPO offers a range of Smart Outsourcing solutions, using a combination of a highly skilled workforce and innovative technologies to achieve the best results. 

We are specialized in providing world-class services in: Customer Service, Patient Support, Customer Experience (CX), Sales, Appointment Setting, Back-Office, Concierge and Debt Collection services. 

Our contact center location:
Durban, South Africa

Offices:
Amsterdam, The Netherlands

Smart Outsourcing delivers significant benefits, enabling businesses to focus upon their core competencies whilst increasing efficiency and reducing costs.

• 20+ years call center & CX experience
• Quality call center operation in South Africa 
• Specialized in Patient Support, Customer Service & Retention
• Modern tailored training & development programs 
• Optimum 24/7/365 Support 
• RPA call center automation software
• Tier 1 Telecommunication and IT Infrastructure 

Our Services 
• Inbound / Outbound/ Webchat 
• Customer Service 
• Customer Experience (CX)
• Patient Support Services
• Debt Collection 
• Customer Acquisition & Retention 
• Appointment Setting
• Quality Assurance 
• Billing and Back-office Operations

Section iconCompany Overview

Headquarters
Durban, Kwazulu-natal South Africa
NAICS Code
5416 - Management, Scientific, and Technical Consulting Services
Founded
2011
Employees
201-500

Section iconFunding & Financials

  • $1M$10M

    Response BPO's revenue is estimated to be in the range of $1M$10M

Section iconFunding & Financials

  • $1M$10M

    Response BPO's revenue is estimated to be in the range of $1M$10M

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