Response BPO

Outsourcing and Offshoring ConsultingDurban, South Africa, South Africa1001-5000 Employees

Elevate your CX

Response BPO offers a range of Smart Outsourcing solutions, using a combination of a highly skilled workforce and innovative technologies to achieve the best results. 

We are specialized in providing world-class services in: Customer Service, Customer Experience (CX), Patient Support, Sales, Appointment Setting, Live Transfers, Back-Office, Concierge and Debt Collection services. 

Our contact center location:
Durban, South Africa

Offices:
Amsterdam, The Netherlands

Smart Outsourcing delivers significant benefits, enabling businesses to focus upon their core competencies whilst increasing efficiency and reducing costs.

• 20+ years call center & CX experience
• Quality call center operation in South Africa 
• Specialized in Customer Service, Debt Collection & Sales 
• Modern tailored training & development programs 
• Optimum 24/7/365 Support 
• RPA call center automation software
• Tier 1 Telecommunication and IT Infrastructure 
• Specialized in Healthcare, Utilities, Travel, Insurance, Finance, Telecom, Retail

Our Services 
• Inbound / Outbound/ Webchat 
• Customer Service 
• Customer Experience (CX)
• Patient Support Services
• Debt Collection 
• Customer Acquisition & Retention 
• Live Transfers
• Appointment Setting
• Quality Assurance 
• Legal process outsourcing 
• Billing and Back-office Operations

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