Satmetrix Employee Directory
Software DevelopmentCalifornia, United States51-200 Employees
Satmetrix is a software company focused on Voice of the Customer solutions. Its platform combines large volumes of customer interactions, solicited feedback, and operational data to reveal blind spots in the customer journey and to improve customer satisfaction and agent performance. Headquartered in San Mateo, California, the firm serves organizations worldwide as a mid-sized software developer within the customer experience space. The VOC offering is positioned within the NICE product portfolio and can be used with CXone to analyze feedback across the frontline and the broader customer journey. In 2023, Satmetrix expanded its capabilities via the acquisition of Nexidia to bolster its voice analytics.
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