SeeLevel HX (acquired by Intouch Insight)

Market ResearchGeorgia, United States11-50 Employees

SeeLevel HX is a market research and customer experience measurement agency that operates a large network of mystery shoppers across three continents, enabling brands to assess performance in real customer interactions. It serves clients in retail, quick-service and fast casual dining, automotive, and finance, helping identify service gaps, product issues, and operational inefficiencies. By deploying programs such as mystery shopping, competitive intelligence, intercepts, and feedback collection, the firm provides data to support improvements across multiple touchpoints.

Based in Atlanta, Georgia, the firm is a small- to mid-sized player in the market research field, focusing on measuring and improving customer experiences. It has produced custom research projects, including an annual Drive-Thru Study and a nationwide Food-On-Demand Study. In October 2021, SeeLevel HX was acquired by Intouch Insight, integrating its services with the acquirer's customer experience offerings.

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