Serenova Email Format
Software DevelopmentTexas, United States201-500 Employees
Serenova, based in Austin, Texas, develops software for cloud-based contact center technology and workforce optimization. Its CCaaS offerings and optimization solutions support efficient contact center operations and agent performance. In 2020, Serenova joined Lifesize, expanding the combined company's portfolio to include cloud-based unified communications, including UCaaS and CCaaS. The company has pursued initiatives such as the CxEngage Rapid Response program to assist contact centers with rapid deployment. Its activities place it in the software development industry, operating at the intersection of customer experience, communications, and workforce management.