Service Evaluation Concepts
Market ResearchNew York, United States11-50 Employees
Service Evaluation Concepts provides tools and resources to optimize customer experiences for a roster of notable brands. The company emphasizes customized solutions that help clients manage customer interactions across the full journey and identify concrete opportunities to raise satisfaction, foster loyalty, and improve bottom-line results. With more than 35 years of experience across industries such as healthcare, manufacturing, banking, and education, it serves organizations ranging from large multinational companies to local businesses. Headquartered in New York City, the firm operates as a mid-sized organization. Its work aims to align client operations with their stated brand commitments by improving the customer experience.