Service Performance Insight Employee Directory

Market ResearchTennessee, United States2-10 Employees

Service Performance Insight is a Knoxville-based market research and advisory firm that concentrates exclusively on performance within professional services. Founded in 2006, SPI Research has developed the Professional Services Maturity Model and maintains benchmark data used by organizations worldwide to improve productivity and profitability. The annual Professional Services Maturity Benchmark analyzes five pillars—Leadership, Client Relationships, Talent, Service Execution, and Finance & Operations—and stands as the longest-running study of its kind in this domain. The firm serves professional services firms and embedded services teams within SaaS companies across the US, UK, and Singapore. Its research has been cited by Harvard Business Review, Forbes, the Project Management Institute, and the European Commission, underscoring its recognized role in the field. In 2026, SPI Research announced a partnership with Cmap International to broaden its research collaboration.

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