AI-Powered Virtual Agents SmartAction by Capacity provides AI-powered virtual agents over voice, chat, and SMS, offering cutting-edge solutions for contact centers looking to enhance customer experience through automation and self-service capabilities.

Industry Partnerships Recent partnerships with companies like Henry Schein showcase SmartAction's ability to collaborate with industry leaders to bring AI technology to new sectors, presenting sales opportunities in healthcare and other fields that can benefit from advanced virtual agent solutions.

Product Innovation The development of the NOVA platform and solutions like Otto demonstrate SmartAction's commitment to innovation, presenting sales avenues to businesses seeking state-of-the-art AI advancements in customer experience and service scheduling tools.

Geographical Expansion SmartAction's relocation to Fort Worth, Texas, and the closing of offices in Los Angeles indicate a strategic move that opens up new markets and client opportunities in the vibrant tech landscape of Texas, offering potential sales growth in the region.

Experienced Leadership With the appointment of a new CEO like Kyle Johnson and the promotion of Gary Davis, SmartAction showcases strong leadership that can drive sales initiatives, demonstrating stability and vision that can foster trust and confidence in potential clients.