Insights

Expanding Acquisition Strategy Capacity's aggressive acquisition of AI analytics, agent assist, and automation companies indicates a strong growth trajectory and a focus on expanding platform capabilities. This presents opportunities to offer tailored solutions that integrate seamlessly with Capacity’s evolving ecosystem.

Large Customer Base Serving nearly 20,000 companies worldwide, Capacity has a broad and diverse client portfolio across industries such as healthcare, government, and contact centers. Targeted outreach to existing customers could unlock upsell or cross-sell opportunities for additional automation and AI services.

Financial Stability With estimated revenues between $500 million and $1 billion and significant recent funding of $92 million, Capacity demonstrates financial robustness. This stability allows for strategic investments in new solutions and potential joint ventures.

Market Leadership As an industry leader in support automation and AI-driven contact center solutions, Capacity’s competitive positioning makes it an attractive partner for organizations seeking innovative technology upgrades, presenting avenues for strategic partnerships or technology integrations.

Technology Integration With a tech stack including Salesforce, Cloudflare, and Ruby, Capacity leverages advanced tools to deliver comprehensive support solutions. Opportunities exist to introduce complementary or specialized integrations that can enhance support offerings for high-value clients.

Similar companies to SmartAction by Capacity

SmartAction by Capacity Tech Stack

SmartAction by Capacity uses 8 technology products and services including jQuery CDN, Beaver Builder, Webpack, and more. Explore SmartAction by Capacity's tech stack below.

jQuery CDN
Content Delivery Network
Beaver Builder
Content Management System
Webpack
Development
Jamf
Enterprise Mobility Management
CLion
Integrated Development Environments
NLTK
Machine Learning
Office 365
Office Suites
Gravity Forms
Web Platform Extensions

Media & News

SmartAction by Capacity's Email Address Formats

SmartAction by Capacity uses at least 2 format(s):

SmartAction by Capacity Email Formats	Example	Percentage
First.Last@smartaction.com	John.Doe@smartaction.com	93%
First@smartaction.com	John@smartaction.com	5%
First.Middle@smartaction.com	John.Michael@smartaction.com	1%
FL@smartaction.com	JD@smartaction.com	1%
First.Last@capacity.com	John.Doe@capacity.com	88%
Last@capacity.com	Doe@capacity.com	8%
First@capacity.com	John@capacity.com	4%

Frequently Asked Questions

Where is SmartAction by Capacity's headquarters located?

SmartAction by Capacity's main headquarters is located at University City, Missouri 63130 United States. The company has employees across 3 continents, including North AmericaAsiaEurope.

What is SmartAction by Capacity's phone number?

You can contact SmartAction by Capacity's main corporate office by phone at

+1-310-776-****

. For more prospecting data, LeadIQ has access to up-to-date and accurate contact information within our platform. Find, capture, and sync contact data to your CRM and sales tools in one click.

What is SmartAction by Capacity's official website and social media links?

SmartAction by Capacity's official website is capacity.com and has social profiles on LinkedIn.

What is SmartAction by Capacity's NAICS code?

SmartAction by Capacity's NAICS code is 5112 - Software Publishers.

How many employees does SmartAction by Capacity have currently?

As of June 2026, SmartAction by Capacity has approximately 29 employees across 3 continents, including North AmericaAsiaEurope. Key team members include Vice President Of Customer Experience And Innovation: J. B.Executive Assistant To Chief Executive Officer: M. E.Director Of Accounting: E. S.. Explore SmartAction by Capacity's employee directory with LeadIQ.

What industry does SmartAction by Capacity belong to?

SmartAction by Capacity operates in the Software Development industry.

What technology does SmartAction by Capacity use?

SmartAction by Capacity's tech stack includes jQuery CDNBeaver BuilderWebpackJamfCLionNLTKOffice 365Gravity Forms.

What is SmartAction by Capacity's email format?

SmartAction by Capacity's email format typically follows the pattern of First.Last@smartaction.com. Find more SmartAction by Capacity email formats with LeadIQ.

When was SmartAction by Capacity founded?

SmartAction by Capacity was founded in 2002.

SmartAction by Capacity

Q: What is SmartAction by Capacity's official website and social media links?

SmartAction by Capacity's official website is capacity.com. SmartAction by Capacity has social profiles on LinkedIn.

Q: How many employees does SmartAction by Capacity have currently?

SmartAction by Capacity has approximately 29 employees.

Q: What technology does SmartAction by Capacity use?

SmartAction by Capacity's tech stack includes Microsoft Excel, Cloudflare CDN, Instagram, Shopify, LottieFiles.

Q: What is SmartAction by Capacity's NAICS code?

SmartAction by Capacity's NAICS code is 5112 (Software Publishers).

Software DevelopmentMissouri, United States11-50 Employees

Since being acquired in 2024 by Capacity, the SmartAction LinkedIn page is inactive. Please stay connected with us at linkedin.com/company/teamcapacity.

SmartAction is now part of Capacity, an omnichannel support automation platform that helps clients drive down support costs, improve knowledge access, and increase efficiency with practical and generative AI. 

We offer solutions for intelligent virtual agents, employee enablement and agent assist, and process automation to nearly 20,000 companies worldwide.

Today, Capacity automates support over chat, SMS, voice, web, email, helpdesks, and more in one single platform. Learn more at capacity.com.