SOCAP International
Consumer ServicesArizona, United States11-50 Employees
SOCAP International is a consumer services professional association founded in 1973 and based in Chandler, Arizona. It functions as a member-driven community for customer care professionals drawn from multiple industries, bringing CX practitioners together with solution providers to collaborate, share knowledge, and learn. As the oldest member-driven Customer Experience (CX) association, SOCAP emphasizes a collaborative environment intended to support professional growth in customer care and the ongoing improvement of CX across organizations. The organization positions itself within the broader customer experience landscape by supporting CX development at all levels of business through member engagement and knowledge exchange. Notable recent activities include the 2021 launch of The Personal Branding Playbook to guide members from planning to engagement, and a 2016 partnership with Hallmark Business Connections to highlight a national celebration. The entity is described as a small-to-mid-sized contributor within the consumer services sector.