SQM Group Inc. Employee Directory

Q: What is SQM Group Inc. known for?

SQM Group Inc. was founded in 1996. SQM Group Inc. operates in the Business Consulting and Services industry.

Q: How many employees does SQM Group Inc. have currently?

SQM Group Inc. has approximately 80 employees.

Q: Who are SQM Group Inc.'s key employees and leadership?

SQM Group Inc.'s key employees include: Founder And Chief Executive Officer: M. D., Chief Customer Experience Officer: N. G., Chief Finance And Operations Officer: L. P..

Business Consulting and ServicesUnited States51-200 Employees

SQM GROUP

SQM Group is a software company specializing in automated QA for call center agents. Our software solution helps call centers and agents improve FCR, Csat, provide great customer service, and reduce costs.

We are a specialist firm for the call center industry in measuring, benchmarking, tracking, and improving FCR. At the heart of our services is SQM™ Customer Service QA Software, FCR and Csat research, best practices consulting, and awarding for FCR and Csat performance. We help call centers to improve FCR, deliver a great Csat, reduce operating costs, and improve the Net Promoter Score. Our mySQM™ Customer Service QA Software is a SaaS-based subscription platform explicitly built for call centers. Our Personalized Intelligence™ software features assist agents, supervisors, managers, and analysts in measuring and improving FCR and customer experience.

HISTORY

Mike Desmarais founded SQM Group in 1996. Our revenue has grown at a 12% compound annual growth rate over the last five years. SQM has 175 employees with approximately equal amounts of employees working in the Coeur d’ Alane, Idaho, and Vernon, British Columbia locations. SQM has developed (FCR) customer experience management software which has been in development for four years and has had an R&D budget that is 20% of the company’s revenue compared to a traditional professional services firm R&D budget of 6% of revenue.

PRODUCTS

Software – Our First Call Resolution software is specifically designed to measure and improve contact center customer experience, reduce operating costs, and deliver a great customer experience.

Research – SQM offers benchmarking and tracking the voice of the customer and employee studies designed to improve FCR and provide great CX.

Awarding - Our call center awards recognize top-performing call centers, leaders, supervisors, and agents for First Call Resolution, customer experience, and best practices since 2000.

Find SQM Group Inc. employees' phone numbers or email addresses

SQM Group Inc. Global Highlights

North America
66

Canada
35
United States Of America
31

Africa
1

South Africa
1

Oceania
1

Australia
1

South America
1

Chile
1

SQM Group Inc.'s Leadership

N. G.
Chief Customer Experience Officer
Mobile Phone
Email
L. P.
Chief Finance And Operations Officer
Mobile Phone
Email
M. D.
Founder And Chief Executive Officer
Mobile Phone
Email
N. G.
Client Advocate - Vice President
Mobile Phone
Email
A. M.
Director Of Software Development
Mobile Phone
Email
C. H.
Director Of Auto-Qa And Customer Experience
Mobile Phone
Email
J. H.
Senior Manager, Client Advocacy
Mobile Phone
Email
P. H.
Senior Manager - Client Advocacy
Mobile Phone
Email

Contact profiles from SQM Group Inc.

Name

Title

Contact Info

Location

Last Update

J. B.
Telephone Service Representative
Mobile Phone
Email
Apr 26, 2025
L. F.
Ingeniero De Proyecto
Mobile Phone
Email
Chile
Feb 05, 2024
M. H.
Marketing And Sales Coordinator
Mobile Phone
Email
CanadaBritish Columbia
Jan 31, 2024
S. R.
Telephone Service Representative
Mobile Phone
Email
Apr 23, 2025
L. W.
Transcriber
Mobile Phone
Email
CanadaBritish Columbia
Nov 17, 2025

Frequently Asked Questions

What is SQM Group Inc. known for?

SQM Group Inc. was founded in 1996 operates in the Business Consulting and Services industry. The company's main headquarters is located in 7400 Mineral Drive, Suite 600, Coeur d'Alene, Idaho 83815, US; you can contact the main corporate office by phone at

+1-800-446-****

. Explore SQM Group Inc.'s company overview page for more information.

What is SQM Group Inc.'s most common email format?

SQM Group Inc. employees' email format typically follows the pattern of . Trying to find reliable and up-to-date employee contact data? Find more SQM Group Inc. email formats with LeadIQ.

How many employees does SQM Group Inc. have currently?

SQM Group Inc. has approximately 80 employees as of December 2025. These team members are located across 4 continents, including North AmericaAfricaOceania.

Who are SQM Group Inc.'s key employees and leadership?

As of December 2025, SQM Group Inc.'s key employees include:

Chief Customer Experience Officer: N. G.
Chief Finance And Operations Officer: L. P.
Founder And Chief Executive Officer: M. D.
Client Advocate - Vice President: N. G.
Director Of Software Development: A. M.

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